Litchfield Beach & Golf Resort

Deceptive Billing and Subpar Quality - Unauthorized Premium Charge Stay Dates: September 18 - September 21, 2025 My experience at Litchfield Resort was ruined by what I believe to be fraudulent billing practices and deceptive staff conduct. 1. Fraudulent Billing and Misrepresentation: My confirmed reservation total was for a specific rate. At check-in, I asked about an upgrade and was charged an unexpected final payment that was substantially higher than my original total. The difference was an undisclosed, extra charge (a premium amount). When I questioned the significant increase, the front desk agent explicitly told me the excess fee was a refundable security deposit. This is FALSE. The resort's own policy states: "guests are not required to put down a security deposit at time of arrival." I was lied to at the point of sale. This premium amount was an undisclosed, non-refundable upgrade fee. 2. Poor Facility Maintenance: Adding insult to injury after being charged an undisclosed premium, the resort’s common facilities (including showers and gym areas) showed clear evidence of neglect and poor maintenance: Water/Mold Damage: Sagging ceiling tiles and damaged trim (see photo). Unsanitary Fixtures: Soap/shampoo dispensers were dirty, cracked, and filled with old residue (see photos). I strongly caution all future guests. The resort has ignored my formal emails, including one sent to the General Manager, Andrew Maffei. I have now filed formal complaints with the Better Business Bureau (BBB) and the South Carolina Department of Consumer Affairs (SCDCA) regarding the deceptive charging practices and misrepresentation of fees.

Summerhouse vacation rentals are NOT at all in keeping with this Resort. LBS mgmt handles rentals & says they rate the individually owned units, but obviously they have not been inside them. Our rental #323 had the same furniture as 20 years ago, now worn & out of date, one plastic chair on the balcony, kitchen had 3 plates & 2 wine glasses, internet did not work, etc., etc. Making reservations online took hours. LBS is lovely & homes, condos. & landscaping usually well maintained but Summerhouse units & mgmt need major upgrades. Use private rental companies when staying at Litchfield by the Sea to be sure of the condition of your rental.

This property was nice. Keep in mind this is a 400 acre resort, depending on which property you stay at within the resort you could be a 15/20 minute walk to the beach. My reservation was for resort view, by the picture ******* shares, thought we were within walking distance to the beach. We had to rent a golf cart for convenience to get to the beach