Oceanfront Litchfield Inn

Room smelled bad, bathroom had black mold on tiles, bathroom lightfixture flickered, AC kicked on every hr making it impossible to sleep (horrendous noise. obviously malfunctioning). False adverse pool size. Resort view turned out to be parking lot view. No assistance when trying to cancel reservation. Had to forfeit one night stay because it was too uncomfortable to stay. Below is the view from room advertised as ""Resort View"".

The bad: I spoke to reservationist three times before arriving. Each time I was assured that our room would have an ocean view balcony which was a must. When we arrived, the hotel was full and our room did not have a balcony at all. I was told by staff that reservations are handled from a call center in Jamaica. They recommend in the future trying to reach the hotel directly which I tried prior to our arrival with no success. The website photo of the room we were in, a king suite, really looks like it has a sliding glass door. But that is just a window. Housekeeping comes daily to replace towels but no cleaning. They never took out our trash. Not once. We were there for five nights. I was told they only take the trash out if the trashcan, which is very small, is full. It was full daily. We ended up just taking it out daily. Management advised me that the daily cleaning charge is for departure cleaning only. The good: the room was very clean and nicely decorated and updated. The small kitchen was nice. The restaurant provided a decent complimentary breakfast and menu for lunch and dinner. Overall, the food was good and priced fairly. It was nice that we didn’t have to leave the complex to get lunch or dinner. While they were unable to meet our request for a balcony, staff was pleasant.

So disappointed. I booked here to celebrate my husband’s birthday. We were assigned a dumpy first floor room ( rm 130) in the Tower. The room is dated, dark and filthy feeling. My husband is a disabled vet and there are no grab bars in the shower. Not at all what we expected for $350 a night. The manager said there are no other rooms available and no offer ( so far ) from her for a discount which was mentioned by a front desk clerk. The property is dated other than the restaurant. Pools are small and crowded and there is no outdoor shower on the Towers boardwalk ; so one ends up tracking sand into the room until they are able to get to the room shower. Honestly, I have never been so disappointed in a room. The staff acts like they just don’t care since the place stays booked. The rooms are individually owned. They need to have higher standards to ensure the owners keep the rooms up.

I booked a room for October and unfortunately my plans changed. I thought no problem as I saw the cancellation policy stated cancellation was free if done 14 days before the trip. A week after cancellation and I am still waiting on the refund of nearly $400 deposit that was paid on booking. So I am now waiting and trying to recover the money. I would be cautious in the future booking anywhere that requires a deposit.

Rooms weren't as expected, and upon entering the room, I noticed the shower wasn't cleaned, with soap left behind from another guest. Overall experience was okay and will for sure be back. The front desk was nice. Had an incident, but it was resolved.

I want to comment on some other reviews and give my viewpoint. I stayed in Tower room 530 for 4 nights, in May. It is true that there are lots of fees. All fees are listed on the website. Most places I looked at had lots of resort fees, etc., tacked on, so I was not surprised at the final price, as I did lots of careful looking and asked questions before I booked. I didn't compare prices- I wanted the oceanfront balcony, which was wonderful and mostly in the shade all day. Things I loved- coffee on my oceanfront balcony in the morning, the nice bed, the fridge and microwave, the GREAT A/C which let me keep the room cold, the great ceiling fan, and the huge beach with a big swath that was compressed soft sand and very easy to walk on. The two dead jellyfish I saw during my stay were interesting to look at. The little shells that burrowed into the sand were so cute! The beach is endless and it was not overly crowded. In the mornings, it was almost empty. We liked the good singer they had playing on the deck one evening. He was by one pool, and lots of people were there listening to him, and we were at the other pool, where the volume was a bit less. There were several outdoor dining tables on the patio next to the pool bar/restaurant, with ocean view, and the service was good. And the food was good. No one mentioned anything about timeshares. I mostly used the stairs, but the elevator in the tower seemed fine to me. I put the do not disturb sign on my door and when I needed more TP, I went to the front desk and got it right away. The buffet breakfast was steaming hot- served in covered heated dishes. I loved having scrambled eggs, potatoes, grits and cheese for breakfast. They also had sausage and bacon, breads you could toast, fresh fruit, including bananas, muffins, donuts, PB and jelly and honey and juice and coffee (ours was served in a pot at our table). The servers were fine and very friendly. Things I noticed but didn't mind- The shower spray was not SUPER strong, the stairwell needed sweeping, TP was thin, floors were a tiny bit sandy, but this is usually the case with oceanfront rooms. I wore socks in the room if it bothered me, or put towels on the floors as bathmats. We brought our own beverages in water bottles, to drink while poolside. They didn't care. We moved the pool chairs away from where they had been placed so we'd be in the shade, and that was fine. I was happy to see some staff members enjoying drinks poolside when they were done for the day- they were all so nice. If you are wanting a fancy place with turndown service and a chocolate on the pillow, this in not the place for you. For me, it was a relaxing place with friendly helpers.