Ambassador City Jomtien Pattaya - Ocean Wing

I usually do not write a review but wanted to do it this time to warn other travellers about staying in this hotel. 1. This hotel has probably seen its glory days. When the cab drove in, the compound was huge but with many wings of the hotel closed and looking dilapidated/neglected. 2. The hotel felt empty when i stepped into it. There is only one security guard at the lobby and 2 receptionist. There’s not a single guest or soul I can see in the hotel. Restaurants seem closed and nothing seems to be operating including the aircon in the lobby. The whole feeling is eerie and you wonder what kind of place you are stepping into. 3. Check in time is 2pm but they are “kind” enough to let me check in at 1pm despite the fact that the whole place looks empty. They made me wait for a hour. 4. The room is on the third floor and needs major upgrade. The mini fridge is yellow in side and the bathrobes look like it has not been worn for years. The key is not card tap kind but is a physical key. 5. When I asked them whether they can move me to a higher floor, they told me all other floors are going under renovation with carpets being replaced. Al guests are on the third floor. I do not hear or see any workers around by the way. I cannot imagine myself staying in this hotel for the next few days. I found another hotel and checked out from this hotel after a couple of hours and forfeited my money. This place should not be listed at all and charging that kind of price. I would sincerely advise anyone from booking this place as there are many options available In Pattaya.

Everything going down with old-fashioned hotel room furniture showers bad Chinese staff 😒 😑 In breakfast no eggs no helped nothing to say Bad day

Renovating

Dirty room and swimming pool. Almost staff is South Asian , Few staff can speak Thai.

our family were affected by serious illness and this hotel did not want to know about our circumstances nor did they answer our phone calls. We were eventually assisted by Trip.com but poorly until their MR TYNAN became involved and he was very compassionate about our situation. AVOID THIS HOTEL AT ALL COSTS OR book it at your risk of being badly treated!