Holiday Inn Pattaya, an IHG Hotel Reviews

Response from Property: Dear Naveen,Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed our prime beachfront location, the variety of food options, and the spacious kids play area. It is wonderful to know that your family had a great stay.We look forward to welcoming you and your loved ones back for another memorable visit.Best regards,Unya PetcharutDirector of Operations

Response from Property: Dear Baggio,Thank you very much for sharing your feedback and for bringing this important safety concern to our attention. We are truly sorry to hear about your experience with the slippery shower floor and the lack of follow-up care after the incident. Your safety and well-being are of utmost importance to us, and we apologize for not providing the level of concern and service that we strive for.We appreciate that you took the time to report the issue so we could address it with a slip mat, but we understand that it should have been accompanied by more attentive follow-up. Your feedback is invaluable, and we will take steps to ensure that our team is more proactive in checking on guests’ well-being after such incidents to prevent future occurrences.We are grateful for your kind words about the rest of your stay, and we are glad to know you found everything else fantastic. We value your recommendation and hope to have the opportunity to welcome you back with an even better experience in the future.Thank you again for your feedback and for giving us the opportunity to improve.Warm regards,Unya PetcharutDirector of Operations

Response from Property: Dear Valued Guest,Thank you for sharing such a nice drink picture from our Brew & Bar :) We are so glad to hear that you had an excellent experience with us. We look forward to welcoming you again for another memorable stay.Warm regards,Unya PetcharutDirector of Operations

Response from Property: Dear Hansum Charlie,Thank you for your positive feedback. We are glad to hear that you enjoyed the cleanliness and modern feel of our hotel, as well as its convenient location. We hope to welcome you back soon for another great stay!Happy holiday season,Unya PetcharutDirector of Operations

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback! We are delighted to hear that you and your family enjoyed the fantastic meals, great location, and excellent service. It is especially nice to know that the breakfast buffet was a highlight with its wide variety of food options. We look forward to welcoming you back for another enjoyable stay! 😊🍽️✨Warm regards,Unya PetcharutDirector of Operations

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. We are pleased to hear that you found our location convenient, with easy access to shopping and restaurants. It is also wonderful to know that you appreciated the Thai hospitality provided by our team.Your kind words motivate us to continue delivering exceptional service. We look forward to welcoming you back for another great stay.Happy holiday season,Unya PetcharutDirector of Operations

Response from Property: Dear DURONGKORN,Thank you for your glowing review! We are thrilled to hear that you enjoyed your stay at Holiday Inn Pattaya and found it to be a great option for families or anyone seeking a relaxing beach vacation.We are pleased that you appreciated our beachfront location with stunning views of the Gulf of Thailand, spacious and comfortable newly renovated room, and our friendly and helpful team members. It is wonderful to know that you enjoyed our amenities, including the large swimming pool, kids' club, and various restaurants. We are especially glad you enjoyed our excellent breakfast buffet with its wide variety of both Western and Thai dishes.We agree that our prime location, within walking distance of many shops and restaurants and a short drive from Pattaya's famous nightlife, adds to the overall experience.Thank you for highly recommending Holiday Inn Pattaya. We look forward to welcoming you back for another memorable stay.Best regards,Unya PetcharutDirector of Operations

Response from Property: Dear XIAO LAO TOU,Thank you for your feedback! We are glad to hear that you had a pleasant stay and enjoyed the water pressure, heater, and the convenience of the hotel's location.However, based on the details of your review, it seems that you may be referring to a different hotel, as our property is located in Pattaya and not in Bangkok. We want to ensure your review is correctly attributed, so if this was posted in error, we kindly suggest checking the hotel name and sharing your experience with the appropriate property.Thank you again, and we hope to welcome you to our hotel in the future!Kind regards,Unya PetcharutDirector of Operations

Response from Property: Dear THNG CY,Thank you for your feedback and for choosing to stay with us! We are glad you enjoyed the location and your overall experience. We wanted to let you know that we are currently renovating the gym at Bay Tower to provide a more spacious area with updated equipment. Once complete (at the beginning of October 2024), we believe it will greatly enhance your fitness experience. We look forward to welcoming you back soon to see the improvements! 🏋️‍♂️Sincerely, Unya PetcharutDirector of Operations

Response from Property: Dear Alex,Thank you for your feedback! We are glad you enjoyed the hotel's location near the beach, found the price reasonable, and appreciated the good service from ourteam. We look forward to welcoming you back for another great stay!Sincerely, Unya PetcharutDirector of Operations

Response from Property: Dear Esteemed Guest,Thank you for your kind words! We're delighted to hear that you enjoyed our excellent location and services during your recent stay. Your satisfaction is our utmost priority, and we're thrilled that you plan to return.We look forward to welcoming you back and ensuring that your future stays are just as enjoyable as this one. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Thank you for choosing to stay with us, and we can't wait to see you again soon!Warm regards,Unya PetcharutDirector of Operations