Guest User
January 16, 2025
We booked and paid for two twin rooms via trip.com. On site, the lady at reception could only find a booking for one or four-bed rooms. After showing the booking email, which clearly showed that we had booked two twin rooms, the lady at reception was extremely reluctant to select two twin rooms for us. There are obviously major problems with the access system to the rooms. As we were standing at reception, a guest came and said that the card for the room was not working. When we wanted to check into our room, our card for the room was not working either.
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