Novotel Paris Porte de Versailles Reviews

Response from Property: Dear Dreamer,Thank you for your feedback and for highlighting our great location. We’re sorry to hear that the room did not fully meet your expectations. Your comment has been shared with our housekeeping and maintenance teams to ensure closer checks in the future. We appreciate your input and hope to welcome you back for an improved experience.Kind regards,SélimaGuest Relation Manager

Response from Property: Dear Abdulaziz,Thank you for your feedback. We’re truly sorry you experienced discomfort due to an unexpected air conditioning issue. Our technical team intervened as quickly as possible to resolve the problem, and we sincerely apologize for the inconvenience.Regarding your luggage, while we do not offer valet or porter service, trolleys are available at reception. We’re sorry if this was not clearly communicated or proactively offered during your stay.As for our location, it's true that we are not in the historic city center, as clearly indicated on all booking platforms. However, this gives us the benefit of a quieter environment, while still being well-connected to the main attractions.We thank you for your comments and regret that your experience did not meet your expectations.Kind regards,SélimaGuest Relation Manager

Response from Property: Dear Guest,Thank you for your kind feedback! We're glad you enjoyed the hotel and our great location. We're sorry the A/C wasn't cool enough during your stay — your comfort matters, and we’ll make sure this is checked. We hope to welcome you again soon.Kind regards,SélimaGuest Relation Manager

Response from Property: Dear TF,Thank you for your feedback. I’m sorry to hear that your check-in experience was longer than expected and that the room did not fully meet your expectations.Please note that espresso machines are available starting from our Executive room category. While they are not included in our Standard rooms, we’re always happy to offer alternatives upon request.Regarding the check-in delay, we’ve recently transitioned to a new hotel software system. Although our team has undergone training, some processes are still slightly slower than usual as we continue to adapt. We sincerely apologize for the inconvenience this may have caused.Warm regards,Sélima – Guest Relation Manager

Response from Property: Dearest Guest,Amazing! 💫 We love hearing that you had a fantastic getaway. Hope to see you again soon for more great memories!warmest regardsSélimaGuest Relation Manager

Response from Property: Dearest Guest,We’re happy to hear you had a great time and found our location so convenient. It’s always a pleasure to know our guests fully enjoy their stay.If there’s anything we could improve to make your next visit even more special, feel free to share it with us.We look forward to welcoming you back!SélimaGuest Relation Manager

Response from Property: Dear Samy,Thank you for your lovely review! We’re thrilled that you appreciated the spacious room and the stunning nighttime view of the Eiffel Tower from our rooftop—it’s truly a highlight for many of our guests.While our location is slightly outside the city center, it offers a perfect balance: the vibrancy of Paris just a short journey away, combined with a peaceful setting to relax after a day of exploration.We hope to see you again soon for another wonderful visit!Best wishes,SélimaGuest Relation Manager

Response from Property: Dearest Guest,Thank you for your kind words! We’re delighted to hear that you appreciated our helpful staff and convenient location near shops and restaurants.Providing a great experience for our guests is our priority, and your feedback means a lot to us. We hope to welcome you again soon for another pleasant stay!Best regards,SélimaGuest Relation Manager

Response from Property: Dearest Guest,Thank you for your detailed feedback. We apologize that your stay did not fully meet your expectations. Regarding the size of our rooms, they are a minimum of 25m², which is significantly larger than the average size in Paris. For your next stay, we recommend trying our Junior Suites, which not only offer more space but are also equipped with a Marshall speaker, a Nespresso coffee machine, and, for some, even a hammock for the enjoyment of both children and adults.Concerning the in-room amenities, we provide all necessary items upon request at the reception. We have removed them from open service, along with plastic water bottles, as part of our ecological initiative to reduce waste. We have replaced plastic bottles with filtered still and sparkling water fountains. This small gesture helps save 130,000 plastic bottles annually in our hotel alone. Most guests carry their own water bottles, which generally works well for everyone. For those who prefer, we offer carafes or reusable bottles upon request at the reception.We are sorry to hear about your experience at the Rose restaurant, we will lok into this! We appreciate your feedback and will take it into consideration to improve our service. We hope you will give us another chance to provide you with a better experience in the future.Best regards,SélimaGuest Relation Manager