Fairfield Inn & Suites Paramus

Good hotel overall but certain things in the room are not properly maintained or working: show water pressure extremely low, shower water converter device old and stuck, room door can't properly close... Day time staff very nice and helpful. Lobby nice and cozy.

I hate to say this but the hotel has just gone downhill in the past year. Though I’ve probably stayed 50 nights in the past three years, it’s time to look for another hotel. New management I’ve heard. Maintenance problems. First room was musty smelling with wet carpet. Changed rooms the next night and the carpet was damp, the bathroom smelled awful when fan was on, the AC noisy. Staff said that there had been roof leaks. Who knows? No maintenance staff as before. Staff tried their best but seems like these are higher level issues.

Very sad to be leaving a negative review as my initial experience with this hotel was great. We booked this hotel for a room block for our wedding which was last weekend which included a complementary shuttle. My initial contact with management, Lori was extremely positive, however all follow ups were hit or miss with prompt responses and when I would follow up on unanswered questions I was met with very short and frankly rude responses. The contract stated we needed to confirm the times before 30 days prior to our event, which we did about 45 days prior over the phone with the manager. Apparently that was not good enough as no shuttle arrived the day of our wedding and after many calls and questions we were lied to and told a shuttle was arriving for pick up - this did not happen. None of our guests were brought to the venue by the hotel shuttle. Our wedding venue staff was kind enough to offer people rides back to the hotel after they had to take cabs to make it to our wedding. The rooms were clean and nice, but as for service I cannot recommend this hotel - not only for the shuttle issue, but some of our guests also did not receive the welcome bags we left for them either.