Fairfield Inn & Suites Paramus

Good hotel overall but certain things in the room are not properly maintained or working: show water pressure extremely low, shower water converter device old and stuck, room door can't properly close... Day time staff very nice and helpful. Lobby nice and cozy.

We arrived hotel after our wedding at 2 am, there was nobody at the lobby. We had to wait for an hour to get our keys. Doorman was so rude and mean to us because we arrived late and had to wake him up. Never book again. Horrible experience at all.

No warning was given that half the hotel is around 250 feet from active construction a multi-story building. There is a large amount of loud noise starting at 7:30am. Plenty of other hotels nearby.

I don't enjoy writing bad reviews, but being a person who chooses Fairfield Inns when possible, I had to let the public and Marriott know that this one just doesn't measure up to other Fairfields I have stayed at. The room needed updating overall, but as long as it's clean and comfortable, that isn't a big issue to me. The others I have stayed in had converted the bathtub to a seamless walk-in shower, which was very new and attractive. Again, though, a bathtub is fine if it is clean. Let's start with the worst: in the room we were assigned, the grout where the bathtub joins the floor was covered in mold for the whole length of the tub. This isn't just unsightly, it's also a health issue. On top of that, the bottom of the wood door was shredded in the corner. I cannot believe that nobody else would have reported these glaring issues. The electric outlets were (aside from one) inaccessible as they were behind the furniture. I ended up using a USB port on the clock radio to charge my phone since I couldn't reach the outlet behind the nightstand. Finally - the buffet, which has always been a big selling point for me, was not restocked often like others we have stayed at. On a Saturday morning at 8:30 am (they serve until 10), there were 3 muffins left on the tray that looked like they had been squashed by the tongs previously. The area around the waffle machine had not been cleaned, either. The hot food, however, was delicious (let me give credit where credit is due)! My friend took pictures of the mold and the shredded door and showed them to the woman running the front desk when we checked out, and we were promptly issued a substantial credit. That was nice, but the mold still needs to be dealt with before someone gets sick. Again - wherever I go I look for a Fairfield Inn because I like the casual, comfortable ambiance, the fact that there is a mini fridge and microwave in every room, and that generous breakfast buffet. In this case though, the location just didn't live up to Marriott's usual high standards.