Sanctuary Camelback Mountain Resort and Spa

Well I seen previous reviews and not sure why anyone would give a 4 let alone 3. I would say this place has it all figured out. Customer service, housekeeping, parking, the spa, diner, bar and area was fantastic!!!! We enjoyed Elements way much what a fantastic meal. ! We also had salads at Jade along with drinks. What a great job and very pleased with the meals. We were able to enjoy the spa amenities which were very relaxing. In addition we also took in a massage. “Joanna” rubbed all the aches in my back away. I could go on and on about this place as we have decided that going forward, this is the only resort for us. Thanks again to the entire staff!

My wife and I just returned from a weeklong stay at Sanctuary. It was our 2nd visit, the first being 3 years ago. There were a couple of things about this stay that would probably keep me from returning but first, the good things about the property because I do want to be fair. Sanctuary is an absolutely beautiful property. The grounds, the pool, the spa, all of it is perfect. From the front desk to the waiters at the bar, restaurant, and the pool, the hospitality is 10/10. I also cannot say enough about the spa. My wife and I both went to the spa twice during our stay and the treatments were amazing so is the spa atmosphere. Everything we drank and/or ate was really good from sushi at Jade Bar to morning coffee and everything in between. Now for the two things that left a sour taste in my mouth. First, nowhere on their website or on any of the emails I received just before the trip was it mentioned that construction would be ongoing on property during our stay and about 100 feet from the pool nonetheless. My idea of a quiet weeklong getaway is not the sounds of jackhammers, saws, heavy machinery, diesel generators, and the incessant beeping of vehicles and machinery backing up. This went on all week and we were told construction would take probably 3 months. Not much of a sanctuary. We stayed at the pool for 2-3 hours every other day but could not take any more than that. I would not visit for the next three months period. Also, I’ve never stayed at a hotel that did not announce construction on their website. That is very deceptive. Second and lastly, the thermostats in the room only go down to 70 degrees. The problem with that is the thermostat is not in the bedroom so the bedroom never really cools off very well. The rooms at Sanctuary are brick and not very well insulated. The ac ran 24/7 and the room never quite felt cool, especially the bedroom. A resort that presents itself as luxury should allow guests to at least sleep at a comfortable temp. Again, I would not stay there during the summer months if you prefer a cool room. While I cannot say enough good things about the people and amenities at Sanctuary, a warm room and no warning about construction on their website will have me looking elsewhere on my next trip to Scottsdale.

This was a beautiful resort. The grounds were beautiful. The bed was very comfy with plush pillows. I had a massage and it was so relaxing and the Spa was beautiful and very clean on the inside. The workout facility was really nice with new equipment and my husband really enjoyed his workout each day during our stay. We had the Mountain Suite King which was a beautiful view. The food at Jade and Elements was excellent. I would highly recommend this resort to couples. The staff was so welcoming and always made sure that are needs were met during our stay. If you are wanting to leave the resort....they will transport you to areas such as Scottsdale Fashion Square, Old Town and any other area as long as it was within the assigned radius.

We wanted to love The Sanctuary because it looks beautiful in the photos and the location is great. We stayed in a Camelback view King suite. On the plus side, our room had lovely views of Camelback mountain and was newly renovated so looked very pretty. Our primary issue was that there was not reliable water in our room. On 3 separate occasions during our 3 night stay the water stopped working completely. When the water was working, there was a lot of air in the lines so the water sprayed everywhere and consistently sounded like the water had just turned back on. We reported this to the front desk, but it continued to happen throughout the rest of our stay. We were washing our hands, brushing our teeth, etc. with bottled water when there wasn’t running water. It was absurd for $1100/night and extremely disappointing that the hotel didn’t do anything about it. In addition, the air conditioning unit was so loud that you couldn’t watch TV and it was hard to sleep.

Wonderful. Such attention to detail and service.

From check in to check out, every member of the staff was very accommodating. The room was very clean and had a very nice view. The staff at the pool and the valet staff that drove us to and from our room in golf carts were so friendly and very happy to help. Great experience!