JW Marriott Scottsdale Camelback Inn Resort & Spa

Exactly,always as well

This resort gets the higher rating because of its location and gardens which cannot be beaten. With views of Camelback Mountain and Mummy Mountain behind there cannot be much better. Rooms now refurbished and brighter and lighter. Restaurants do a reasonable job. staff were friendly and service oriented. Housekeeping was a minor issue with small items overlooked, like new plastic insert for the ice bucket as an example but not a big enough issue to lower the rating. A premier Marriott property when it comes to grounds and surroundings.

Honestly the first time we stayed at this hotel we really enjoyed it. The spa had such great reviews and was fully booked but it was our fault for not planning ahead. We booked it again and were super excited about the spa but turns out it was under renovation. There was no warning or notice of this when booking. At the price point, this should have 100% been disclosed. When we called the hotel they were very shady about the entire thing.

From the moment I arrived at the Camelback Inn, I was truly impressed. As someone who's worked in hospitality for much of my life, I have high expectations when it comes to service—and this property exceeded them in every way. The experience started with a warm welcome from the seasoned valet team. I was then taken to my room by golf cart, and the gentleman driving had been with the property for many years. He gave me a brief but fascinating history of the inn, pointing out notable moments and details that added a deeper appreciation for the place. It was one of the most genuinely welcoming arrivals I've ever had. The hotel also offers a wonderful variety of wellness activities—free hikes, sessions, and thoughtful amenities that really set the tone for a relaxing stay. Even though I was only there for one night, I was able to experience so much because of how much the property offers. Dining was another highlight. The restaurant staff were incredibly friendly and attentive, and I loved the little show they put on for guests during meal times. It was such a unique and charming touch that made dining feel even more special. This Marriott property is, in my opinion, the gold standard for hospitality. Everything from the service to the atmosphere reflects a deep commitment to guest experience. I even heard this is one of Mr. Marriott's favorite properties—and it’s easy to see why. I can’t wait to return for a longer stay and experience even more of what the Camelback Inn has to offer!

My spouse and I just had a week's stay at the JW Camelback. In all honesty there was nothing about the stay that we did not enjoy. Friendly staff, beautiful grounds, tasty onsite dining options (we especially enjoyed Rita's), comfortable casitas, great location and views of both Camelback and Mummy mountain all made for a great stay. The onsite Starbucks is a plus and the hours of operation were good. We hope for a repeat in the not to distant future.