DoubleTree Resort by Hilton Paradise Valley - Scottsdale

Location was great! Pool was dirty and no lifeguard was present. Problem with complimentary shuttle because call system was out. Resolved by Shannon at front desk.

Upon arrival, we were told that while we did book for two adults and one teen, only the adults get the breakfast included, we would need to pay for the kid. I argued that when I booked with *******, I provided the ages of all 3 travelers and selected the room with the breakfast included specifically, which was more expensive. The reservation said "free breakfast". I was only told to pay the resort fee. After some back and forth they agreed to provide us the breakfast for all 3. The room was nice and clean, and well equipped. One thing I really hated was the exhaust fan in the bathroom, it was so noisy that I was unsure about using it early in the morning or late at night. On the little balcony there was a table but no chairs. I noticed that each room had some chairs, so I asked at the reception to get us some. I had to ask again later the same day because somehow that ticket got lost in processing ;) Speaking of the rooms, I only wish there was one more chair inside. It seems the rooms target 1-2 people max. Parking at the hotel is relatively easy, we were able to find a spot just next to our room almost every day. No issues there. On the second day when we returned relatively late, we have found that none of our keys was working. The lock did not even show any signs of life. I suspected that the battery inside has died. We went to the reception and the problem was addressed immediately. Strangely enough, next day when we returned back from our activities, we found that the room door was open (slightly). And the room was not cleaned. I suspected that maybe the maid opened it but then got distracted with something. By the way, two maids we have met did not speak English at all. I have checked the room, and since nothing was removed I decided not to make a story out of it. Pool areas are OK, but not very large. Since it was too hot during the day, we only used the pools after the sunset. The hotel was quite empty, so it was always easy to find a place near the pool. Ice-cold water and fresh towels were provided all the time, although they did not remove the used towels so, at the end of the day, there was quite a pile. There is a microwave oven near Starbucks, very convenient for reheating some food leftovers the next day. The lady at the reception (sorry, I forgot the name) was very helpful, always met people with the smile and offered tasty cookies and water. There is some chaos with room cleaning, I think. Our rooms have not been cleaned for two days, on the second day I asked at the reception and then it was done sometime later in the afternoon. I think their maids are moving randomly between the rooms, taking care of the ones where people check out first. Do not ignore the $15 credit they offer for the external activities. It was not obvious what was it, so we asked. Turned out, if you visit a museum, Aquarium etc, you can bring the receipt to the reception and get $15 off your resort fee, for each day.

This is a wonderful resort. The breakfast each day was great with something unique every morning. Yesenia was an attentive and outstanding waitress. The front desk people were welcoming and always had warm delicious cookies available. The complimentary shuttle was a nice feature as well. The pool area was very nice. Definitely would return.

I remember when I was younger driving by this place and thinking “someday I’ll be able to afford that fancy hotel.” Boy was I disillusioned. I chose this place because of the basketball court so my boys could play. It was literally falling apart. The carpet in the room was full of stains. They didn’t clean the room until our third day. But the worst part was, I called the front desk to request a towel which never came. I called again, very nice lady. Still never got the towel.