Thompson Palm Springs by Hyatt

Overall very happy with our stay at the Thompson! Can't wait to go back! The pool experience was really lovely and the staff was helpful and happy to have us.

In town to look at homes for relocating, opted to try Thompson Palm Springs. Had a very enjoyable stay, great location, clean spacious room on second floor walk up. Staff are very attentive to details and addressing guest requests. We were not a fan of the resort bracelet warranted to use the amenities but understand due to the layout of the resort, bracelets may be the only way to navigate at this time. Still for the cost, I’d like to see a solution to bracelets. Otherwise, great place to relax with ample dining options within short walks from the room.

Beautiful layout embracing the Palm Springs aesthetic but elevated beyond ano ther hotels we have stayed at. Great, attentive staff. Beautiful pool and nice, clean guest rooms. Definitely will stay here again! Thanks Thompson!

Was really looking forward to my first-ever experience at a Thompson Hotel, and Thompson Palm Springs did not disappoint. Brand new hotel on Palm Springs' main shopping street, which was buzzing on the weekend (incl DJ by the pool). Was lucky enough to stay in a large twin room in the Upper Stories, with a much quieter (albeit very shallow) pool. Bar Issi had only just opened, but was crowded with locals enjoying the new venue. Well equiped hotel fitness centre, with complimentary laundry for your workout gear - very nice touch. Big call out to Paul (Front Office Reception) and Alias (Night Manager) for going the extra mile to ensure we had a great stay. Only regret was too hot in summer to utilize the complimentary Thompson bicycles - definitely next time!

We had the best time staying at the Thompson! I love the modern design of the hotel, and the artwork is amazing. It looks like a lot of thought went into every space of the hotel. My favorite part of staying in a new hotel is opening the door to the room I’ll be staying in for the first time. It’s one of those simple pleasures in life. Room 451 was gorgeous! We appreciated every detail of the room, with its clean and minimalist design, yet it offered every amenity you could ever need. I will be recommending the hotel to my family and friends who want to have a special Palm Springs experience.

I am giving this Thompson experience an average rating and it might be a one off, an anomaly. We had some initial hiccups upon our first night, all of which was addressed with guest services at the tine of our stay- the shower was not cleaned or not cleaned well with someone's hair all over it. It was addressed immediately with a call and pictures. We followed up the next morning and asked that the bathroom be cleaned and cleaned well. We were gone for 7 hours and the bathroom had not been cleaned. We addressed it again and it was finally cleaned on our second day in the early evening. To be fair, guest services remained in communication with us and offered compensation but it seemed much to do when simply asking the bathroom be properly cleaned. There were a few other issues (upgraded to a 21 and over section that was not solely 21 and over, ice machines not working in triple degree weather). Perhaps some of the kinks still need to be worked out as the property I believe is not yet a year in existence, but for the price and Thompson name I expected more. It is in a great location with neat things on site and the staff as a whole was great.