Marriott's Shadow Ridge II- the Enclaves

Took my son for a birthday golf vacation week. Warning: if you think this is a hotel . . . wrong. It's some sort of vacation time share. The room was about 10' x 20' two square holes in the wall under the TV, no room service, a peculiar 'foody' smell and worst of all, no amenities. Want morning coffee? - drive. One restaurant, a pizza shop, open evenings only. When I complained, response was, well, 'we have better rooms had you said something' and 'we're not a hotel you know.' No I didn't.

Everything was wonderful. We golfed, enjoyed shopping and dining. The facilities were clean and well maintained. We enjoyed our stay.

My husband and I stayed here for our 5 year anniversary and absolutely loved it. The room/villa was very spacious, clean, and nice and cold. The pool was a great time as well. They have a large screen outdoor TV and had the football games on while we were out there. We will be staying here again very soon.

We stayed in a villa and it was well equipped, gaves great confort in our stay, also personal around the premises very friendly, the shuttle driver was very friendly, totally recomend this vacation club if you look for a grat vacation get away with family, 👍👍👍

I recently stayed at Shadow Ridge from January 20-21, and unfortunately, my experience was extremely disappointing. When I went to take a shower, I noticed one long hair stuck to the wall. I thought that maybe, even though my hair was in a bun, it could’ve been mine. Then, as I looked around the shower, I discovered that the shower was covered in hair—both on the walls and inside the towel that was placed inside the shower—clearly indicating that the bathroom had not been cleaned after the previous guest. There were even small hairs scattered throughout. I am someone who almost never complains, so for me to bring up an issue like this, it has to be significant. As you can see in the pictures, I sent videos to my mom and asked her if I should say something or let it go. I am not someone who likes confrontation. When I went to check out, I reported this to the front desk, and I showed the staff member videos documenting the issue. While she apologized and said, “Oh no, that’s definitely not what we want. I’m so sorry about that. If you ever do stay with us again, just let us know beforehand, and we’ll send someone to make sure the room is clean and that the towels are changed,” this response was wholly inadequate. Cleanliness should be standard, not something a guest has to request in advance. I sent an email to the manager, Ms. Lynch, detailing the issue and requesting a refund for my stay. I even attached the videos again. Despite following up multiple times, I have yet to receive any response. This lack of accountability and poor customer service has only added to my frustration. I cannot recommend Shadow Ridge to anyone. Cleanliness, professionalism, and responsiveness are basic expectations, and this hotel failed on all counts. If you’re considering staying here, I would strongly advise you to look elsewhere.