Home2 Suites by Hilton Owings Mills Baltimore

Location: Frequently praised as "exceptional," "wonderful," and "very good," with specific mentions of proximity to attractions and ease of access.

Front desk just so-so, chatting on their cell instead of paying attention to the guests and what's happening in the lobby. Also, when I spoke to front desk about clogged toilet, the person on duty handed me a plunger. That's not my job as a guest! Call maintenance! Staff needs customer service training. Breakfast area needed a few reminders. Had to ask to get the hot oatmeal toppings refilled, e.g. nuts, granola, brown sugar. These items should have been topped off before guests come down for breakfast. Same with the utensils, had to ask for spoons. On the other hand, the offerings were very nice, one day had a spinach and cheese tart. Room was spacious, comfortable, and clean. Definitely having a kitchenette is a big plus as we did store some groceries and meals in there. The location was perfect with all the stores in the area. A shoutout to Ieasha W who made it easy to reserve a block of rooms and conference room for our family event. She asked what and how we wanted the setup and even had suggestions, bringing in paper goods and cups for our snacks. Then I had an issue with billing that the front desk and credit card company couldn't fix, a call to Iesha, she found the issue, problem gone. Overall, I would stay here again.