Chateau Royal Beach Resort & Spa, Noumea

Big room with kitchen facility. But no supermarket is near ny hotel.

Looks can be deceiving! The resort looks fabulous. The views are amazing. Cleanliness was very good. Staff provided wonderful service. Interior decor was great…………. Restaurants, bars and food offered is where this resort fell down. Three restaurants, two bars plus a swim up bar are found in the advertising. Only one restaurant and bar were open at the time of our holiday. The restaurant was classed as Al la carte but food offered was ordinary and way over priced. We tried to go in our first night but restaurant was not available. We were offered a tapas and pizza menu, which we could order from and take up to our room. We had two serves of fish and chips and two drinks from the bar. Approximately $95aud! Separate occasion we bought a 1.5lte botte of Pepsi to take back to room. Approximately $12.95aud! There is not room service. You have to go down and order the food yourself and wait for it before taking it back to your room. There was a note shoved under our door one night informing us the restaurant would not be available the next day due to a private function. That just topped off the disappointing food service. The resort needs a small shop for guests to get snacks, foods and travel needs. The cost of using the indoor pool and spa area is disappointing as an additional expense. Along with the board short and pool cap requirements. The swim up bar has been closed two years!

I’m so disappointed with the level of service with some peoples here I’m leaving this review while still staying in the hotel. First time I’ve ever done this. I’ll give the pros first Clean and fresh. Average decor but all well maintained. Big indoor pool but wasn’t allowed in it. Big rooms and comfortable bed and decent sized robes. Lovely shower and very clean. Kitchen and lounge area in room with 2 tvs. Reasonable gym. Wine shop in the lobby. Cons … I don’t think the quality of food I was presented with at dinner matches any of the photos on the rolling screens around the property. It’s almost like it’s completely different restaurant that’s not to say the food isn’t good I’d say slightly over average. It’s the first 5 star hotel I’ve stayed in that has no buffet breakfast and I felt food was generally expensive but this is life on an island Im sure. Some staff don’t seem overly helpful but the majority where a pleasure to deal with and very nice. I’ve never been in a hotel in any other country that doesn’t let you wear swim shorts in the pool yet it even states you can wear swim shorts on the notice in the spa. I think this was exceptionally poor considering it was raining so I was not able to go into the out door pool or the indoor pool. One of the main reasons you go to a resort, I’d say so I feel ripped off. Pool man had an argument with me about the shorts issue and the reception just shrug their shoulders and said we can’t help. I asked for a clothes brush or some sticky tape to take fluff off a t shirt and they had neither in the entire hotel complex or the receptionist just too lazy. Some of the items I ordered on the menu were not available so i felt there was a lack of choice. The wifi is very slow and at times I couldn’t even load emails. There is a blue light outside my balcony that shines in the bedroom at night but you can’t close the curtains. It’s a real shame these silly items even come up but I felt they were uncalled for in this type of hotel considering what I am paying. From my research this seemed one of the better places to stay so on that basis I think that’s the last time I visit Noumea.

Fantastic stay, great hotel. One bedroom hotel room perfect for stay with a young child. Staff knowledgeable and friendly. Very short walk to nearby Anse Vata beach and restaurants. Really enjoyed the Aquatonic pool inside of the hotel spa, this was luckily included in our room rate.