Chateau Royal Beach Resort & Spa, Noumea

I’m so disappointed with the level of service with some peoples here I’m leaving this review while still staying in the hotel. First time I’ve ever done this. I’ll give the pros first Clean and fresh. Average decor but all well maintained. Big indoor pool but wasn’t allowed in it. Big rooms and comfortable bed and decent sized robes. Lovely shower and very clean. Kitchen and lounge area in room with 2 tvs. Reasonable gym. Wine shop in the lobby. Cons … I don’t think the quality of food I was presented with at dinner matches any of the photos on the rolling screens around the property. It’s almost like it’s completely different restaurant that’s not to say the food isn’t good I’d say slightly over average. It’s the first 5 star hotel I’ve stayed in that has no buffet breakfast and I felt food was generally expensive but this is life on an island Im sure. Some staff don’t seem overly helpful but the majority where a pleasure to deal with and very nice. I’ve never been in a hotel in any other country that doesn’t let you wear swim shorts in the pool yet it even states you can wear swim shorts on the notice in the spa. I think this was exceptionally poor considering it was raining so I was not able to go into the out door pool or the indoor pool. One of the main reasons you go to a resort, I’d say so I feel ripped off. Pool man had an argument with me about the shorts issue and the reception just shrug their shoulders and said we can’t help. I asked for a clothes brush or some sticky tape to take fluff off a t shirt and they had neither in the entire hotel complex or the receptionist just too lazy. Some of the items I ordered on the menu were not available so i felt there was a lack of choice. The wifi is very slow and at times I couldn’t even load emails. There is a blue light outside my balcony that shines in the bedroom at night but you can’t close the curtains. It’s a real shame these silly items even come up but I felt they were uncalled for in this type of hotel considering what I am paying. From my research this seemed one of the better places to stay so on that basis I think that’s the last time I visit Noumea.

We had a wonderful holiday stay! Although we experienced a few rainy days, the front desk team was incredibly helpful in arranging alternative activities for us. A special thanks to Ludovic, Alexandra, Mehdi, Claire, Donorrie, and Anna for making our visit memorable!

Friendly staff, walking distance to the local bakery and restaurants, amazing beach at the door The only down side is a slow internet - photos were hard to be delivered