DoubleTree by Hilton Ottawa Downtown

Service Quality: Guests frequently praise the friendly and efficient service provided by the staff, noting their politeness and willingness to assist. The front desk team is particularly highlighted for being accommodating and informative.(based on 11 reviews)

Nice location closer to the CF department mall within walking distance.

The room presents a modern design with a pleasant ambiance, and overall, it is very clean and comfortable. As expected of a 4-star hotel standard that should be met. However, I would like to highlight a couple of areas where practicality could be improved: • Study Table Placement: The study/work desk is positioned directly beneath the wall-mounted TV. This setup is not practical, as it places the guest in a position where they are working directly in front of a screen that may be distracting. It would be more functional to have the desk in a location that supports focus and productivity without unnecessary interference. • Coffee Cup and Saucer Mismatch: The coffee cup provided has a round base, while the saucer has a square design that does not accommodate the cup securely. This mismatch not only affects usability but also detracts from the overall attention to detail expected at this level of hospitality. • Bathroom Dustbin Design: The dustbin in the bathroom does not have a foot pedal for hands-free operation. Guests are required to bend down and lift the lid manually, which is inconvenient and unhygienic. A foot-pedal bin would be a more user-friendly option. • Lack of Proper Kettle for Tea Drinkers: As tea drinkers, we found it inconvenient to boil water using the coffee machine. The water has a noticeable coffee taste and smell, which affects the flavor of the tea. A small electric kettle in each room would be a simple but impactful addition to cater to all beverage preferences. I hope this feedback is helpful in your ongoing efforts to improve the guest experience. Thank you for your attention.