Fairfield Inn & Suites Ottawa Starved Rock Area

We used the pool , tub, and gym! All adequate! We also left a pillow there and they contacted us about arrangements to get it!

I will stay again great stay from check-in to check-out. Room was clean and had plenty of room. breakfast was great with friendly service. I would happily stay next time I'm traveling through.

Room was not what we paid for - had 1 bed for 3 people instead of the 2 we were supposed to get. Guy at desk was good about it, but no other room to give us, so my brother, 48 years old, slept on a blanket on the floor. Tried to hit the hot tub, it was green. So didn’t do that. Breakfast had no meat available.

Clean and easy! Everything was clean. Staff is friendly. I enjoyed our stay.

My 3rd-floor room had what looked like brand-new carpet. The sheets and bedding were clean and comfortable. The shower was hot and had good flow. Those are the main things I was looking for as my stay was only about 8 hours long. I would also like to compliment whoever was on Front Desk at 9pm as my check in process was above average. Another plus, the room had better lighting than many mid-range hotels. I also appreciate that the pool area is open until 11 so I could get in a quick dip before bed. The hot tub was working and at a perfect temperature. The minuses: the windows are screwed shut so you can't open them, and the heat/ac are those obnoxious noisy under-window units. I had to run the noisy AC all night because the room was so hot even though it was 40 degrees outside. Would have preferred to just open the window a crack.

As a loyal Marriott guest, I typically find Fairfield Inns to be clean, consistent, and well-managed among budget hotel brand offerings. Unfortunately, the Ottawa, IL location was a letdown across the board. The hotel clearly hasn’t been remodeled since it opened in 2010—the rooms and common areas feel dated, and maintenance issues reflect that. My first room lacked basic amenities like hand soap and had a toilet that overflowed. I was moved to another room, but that one was missing body wash. The entire check-in and room-change process was inefficient and far longer than it should’ve been. To make matters worse, I was told there would be a fee for early check-in—even as a Marriott Bonvoy member—despite the hotel being nearly empty. That’s not a practice I’ve encountered at other Marriott properties, including those at higher price points. Breakfast was minimal and poorly stocked; the waffle mix was running out and wasn’t refilled during peak time. Staff were polite, but the overall experience didn’t come close to meeting the standards I’ve come to expect from Marriott-branded hotels. I wouldn’t rule out staying again, but only if improvements are made in both upkeep and guest service.