Fairfield Inn & Suites Ottawa Starved Rock Area

The staff is praised for their helpfulness and friendliness. Guests appreciate the spacious, modern rooms and comfortable beds. The location near I-80 and the quality of the included breakfast are also highlighted.

As a loyal Marriott guest, I typically find Fairfield Inns to be clean, consistent, and well-managed among budget hotel brand offerings. Unfortunately, the Ottawa, IL location was a letdown across the board. The hotel clearly hasn’t been remodeled since it opened in 2010—the rooms and common areas feel dated, and maintenance issues reflect that. My first room lacked basic amenities like hand soap and had a toilet that overflowed. I was moved to another room, but that one was missing body wash. The entire check-in and room-change process was inefficient and far longer than it should’ve been. To make matters worse, I was told there would be a fee for early check-in—even as a Marriott Bonvoy member—despite the hotel being nearly empty. That’s not a practice I’ve encountered at other Marriott properties, including those at higher price points. Breakfast was minimal and poorly stocked; the waffle mix was running out and wasn’t refilled during peak time. Staff were polite, but the overall experience didn’t come close to meeting the standards I’ve come to expect from Marriott-branded hotels. I wouldn’t rule out staying again, but only if improvements are made in both upkeep and guest service.

Nice place. I will stay here again