Hotel Imperiale

I normally don’t write negative reviews but in this case wanted to warn other customers. I booked a reservation for this hotel and they requested a deposit which I paid upon booking. About 10 days later, I received a email stating they were canceling my reservation since the hotel would be closed due to renovation during my stay and they ‘offered’ to return my deposit. Of course I requested a refund of the deposit, it should have been automatically refunded due to their cancellation. A few weeks later I still have not received my refund and the hotel has not responded to my follow up emails.

Genuinely don't get the really good reviews for this place. The hotel was fine (think Premier Inn) and clean. Reception staff were really friendly and helpful. Rooms were basic and clean but lovely bathrooms. The restaurant was sorely understaffed in the evening and the menu was very limited, although the food was fine. Breakfast was basic, but adequate. It seems you can order stuff but there was one poor guy covering the whole place so was hectic. The location is an industrial estate about a 20 mins walk to the entrance of Auschwitz.

I stayed in this hotel also due to its location which makes Hotel Imperiale an ideal point for cyclists starting the cycling adventure with Wiślańska Trasa Rowerowa. Hotel is also located in walkable distance fron Auschwitz so if this is one of your main reasons why you visited Oświęcim then you can't be closer. At the same time you're just 3 kms away from the City Centre & attractions such as the town hall, King's Castle, Jewish Museum-synagogue & boulevard. My room was tidy and neat, the bathroom clean and well stocked, there was a kettle, TV, tea & coffee – all any traveller could want! Air-condition works very well. The towels were thick and luxurious. The WIFI at this hotel is steady and fast. Menu is very rich and breakfast is real feast with variety of options to choose from (take a look on a pictures in the gallery). They have parking onsite. There is peace and quiet here, life goes much slower than in a city centre. Away from the hustle and bustle and everyday problems. You will find 13 pictures of the hotel in my gallery. I will be recommending Hotel Imperiale to anyone who is looking clean, comfortable and modern place to stay.

If one has adequate time, it is good to break up a visit to Auschwitz-Birkenau and stay nearby overnight. I didn't wish to be herded along such a significant site in the space of a day including the 1.5 hours drive each way from Krakow. I had Room 312 on the top floor, with a glimpse of part of the Auschwitz camp and overlooking a supermarket car park. My room was large, quiet and very comfortable and the staff were all very friendly and happy to help. It is about 20 mins walk to the entrance of the Auschwitz-Birkenau Museum. They have built a new Visitor's Centre quite recently so the entrance location has changed. I asked the hotel to book me a taxi (very reasonable rate) from the hotel to save my legs. Worth it as the sites of both camps are simply vast. One can catch a bus from just opposite the hotel into the little town of Oswiecim but to get back to Auschwitz Museum at a certain time seemed more difficult. The language barrier didn't help. Had dinner at the hotel - all good, not a vast range to choose from but they serve excellent freshly-squeezed orange juice and have a well-stocked bar.

The steward pretended to be official of Auschwitz Museum and urge drivers to park their car in their car park , which is 1.4km away from the Museum. This is scam. Both the locals and tourist were not happy with this after the visit to the museum and had a quarrel with the steward. They just didn't care of it.