Walnut Beach Resort

Nice setting, but service and communication need work We stayed for a week at Walnut Beach Resort. While the location and room layout were nice, there were several frustrating issues. Check-in was delayed — our room wasn’t ready until 35–45 minutes after 4 PM, even though we were told it just needed an inspection. When we finally got in, the dishwasher was still running, the couches were very worn, and the sofa bed mattress was quite uncomfortable. The biggest issue was around our service dogs. I informed the hotel at booking and again at check-in (with ID), but no note was made. The next day, we were followed back to our room and told dogs weren't allowed. Our dogs were briefly out of their vests, but under BC law, they are not required to wear them at all times. We showed ID again, yet later got a call from a manager asking to see it once more and requesting a photocopy — which I declined. It felt invasive and poorly handled. Lastly, the bedding had visible stains (photos uploaded), which left a bad impression. Something in the kitchen was oozing down the walls. The unsuited tub didn't drain. And the den door was off the rail and wouldn't close. This place has potential, but attention to detail and staff training (especially around service animals) really need improvement.

We were very excited to visit Osoyoos since this was our first time, and heard such wonderful things about the area. We were looking forward to our stay at Walnut Beach, especially where it is situated on the waterfront. Although, much to our disappointment, our excitement came to an abrupt halt when we arrived at the hotel, an experience which was poor to say the least. The Front of House staff member who ‘greeted’ us did very little to welcome our family, with minimal eye contact and a lacklustre tone. We were provided with minimal information about the hotel and its facilities, which was very little help to us due to our unfamiliarity. To make matters worse, the information that was given to us was later found to be inaccurate when clarified by a senior staff member, verifying that not only did the staff member lack customer service etiquette, but basic knowledge about the general features of the hotel. The staff member appeared somewhat disinterested, which ultimately left a sour taste from the very beginning and tainted our overall experience at Walnut Beach. Inside the suite[s] in which we stayed were clean and well maintained. Utensils were easily located and fully functional. The utility area that included a washing machine and dryer was an added convenience which we were initially unaware of, but yet, pleasantly surprised. The view of waterfront was lovely and the general aesthetic of the suite was pleasing. We were unable to say the same for the condition of the balcony area which appeared to have not been cleaned/maintained for some time. In spite of the insects and flies that consume the outside area, we felt there was no excuse for not ensuring that the external as well as internal conditions of the rooms were nearing consistent, especially when classed as a four-star hotel. Despite the cleanliness and overall aesthetics of the suite which we felt were positive, we were compromised heavily by the disturbances experienced throughout our stay, which was cut short due to the ongoing issues we faced from the first day/night. The noises from the room above were loud and excessive to the point that we could hear the noises over the tv. Our sleep was disturbed, our children awoken during the night and we were essentially forced out of the room during the day to get away from the sound of chaos above us. After speaking with management, we suggested to be moved to another room, but due to limited availability, there was only one available on the same side of the hotel. Yet, to our dismay, this did not solve the problem. In fact, the noise in the second room was even worse. We were told that rooms had been renovated, and one of the changes was that carpets had been replaced with wooden/laminate flooring, hence why the noises in rooms were intensified. We were told that there was nothing more that could be done. Unfortunately for us and other guests, we couldn’t achieve any peace or comfort even at the poolside due to maintenance work t

Had the pleasure of bringing my family back to osoyoos this year and we stayed in room 220. 2 beautiful bedrooms with lake views as well as deck. The views were worth every penny. Night and day compared to some of the places we have stayed at lol. We got a great deal. Thanks for everything. We will definitely be back!

On the plus side: well appointed, clean rooms. Decent pool and beach, great for families. Clearly a vibe for trendy clientele with money. Con’s: a very pricey experience. Had problems with getting any confirmation emails when booking. The gal seemed more interested in reading the ‘canned spiel’ on how wonderful the place was. Not a good option for a quiet, peaceful getaway. Glad we went once, not likely to return.