Walnut Beach Resort

Thoroughly enjoyed our stay at Walnut Beach resort. Great location on the water, walking path to town, pool nice and warm. Great little gym. Resort amenities with boutique feel, 3 floors, easy access to parking garage which was by far the cleanliness I’ve ever seen! We arrived a bit later due to traffic so we were hungry and enjoyed a delicious salad and bison burger. We visited the Desert Centre and played golf 10 minutes from the hotel…perfect.

Location is not near any restaurants. The restaurant was closed for the two days we were there. Bring your own pillow if you like thinner pillows. The water was brown and undrinkable and couldn’t shower. We were not advised about this until after check in otherwise we would have stayed across town at the watermark. The pool is nice with the hot tubs and the view of the lake, best part! There are no USB charging ports by the bed so bring a long charging cord if using a plug in.

Visited for a night in August. We received a very warm welcome from the reception team. They were also helpful in booking us a restaurant and again on check out. Suite was a good size, clean and comfortable with a lovely view of the pool and lake. Pool area was clean and tidy. I had a lovely lunch in the restaurant. The only thing that let the hotel down was the evening meal as it was poor quality. We had the pasta dish and curry dish. Both were very stodgy and didn’t taste like they had been freshly cooked. A special thank you to the bar tender who listened to my wine preference and whose recommendation was spot on - best part of meal! We enjoyed our stay and it was a lovely relaxing end to a busy 2 week road trip.

Nice setting, but service and communication need work We stayed for a week at Walnut Beach Resort. While the location and room layout were nice, there were several frustrating issues. Check-in was delayed — our room wasn’t ready until 35–45 minutes after 4 PM, even though we were told it just needed an inspection. When we finally got in, the dishwasher was still running, the couches were very worn, and the sofa bed mattress was quite uncomfortable. The biggest issue was around our service dogs. I informed the hotel at booking and again at check-in (with ID), but no note was made. The next day, we were followed back to our room and told dogs weren't allowed. Our dogs were briefly out of their vests, but under BC law, they are not required to wear them at all times. We showed ID again, yet later got a call from a manager asking to see it once more and requesting a photocopy — which I declined. It felt invasive and poorly handled. Lastly, the bedding had visible stains (photos uploaded), which left a bad impression. Something in the kitchen was oozing down the walls. The unsuited tub didn't drain. And the den door was off the rail and wouldn't close. This place has potential, but attention to detail and staff training (especially around service animals) really need improvement.

We were very excited to visit Osoyoos since this was our first time, and heard such wonderful things about the area. We were looking forward to our stay at Walnut Beach, especially where it is situated on the waterfront. Although, much to our disappointment, our excitement came to an abrupt halt when we arrived at the hotel, an experience which was poor to say the least. The Front of House staff member who ‘greeted’ us did very little to welcome our family, with minimal eye contact and a lacklustre tone. We were provided with minimal information about the hotel and its facilities, which was very little help to us due to our unfamiliarity. To make matters worse, the information that was given to us was later found to be inaccurate when clarified by a senior staff member, verifying that not only did the staff member lack customer service etiquette, but basic knowledge about the general features of the hotel. The staff member appeared somewhat disinterested, which ultimately left a sour taste from the very beginning and tainted our overall experience at Walnut Beach. Inside the suite[s] in which we stayed were clean and well maintained. Utensils were easily located and fully functional. The utility area that included a washing machine and dryer was an added convenience which we were initially unaware of, but yet, pleasantly surprised. The view of waterfront was lovely and the general aesthetic of the suite was pleasing. We were unable to say the same for the condition of the balcony area which appeared to have not been cleaned/maintained for some time. In spite of the insects and flies that consume the outside area, we felt there was no excuse for not ensuring that the external as well as internal conditions of the rooms were nearing consistent, especially when classed as a four-star hotel. Despite the cleanliness and overall aesthetics of the suite which we felt were positive, we were compromised heavily by the disturbances experienced throughout our stay, which was cut short due to the ongoing issues we faced from the first day/night. The noises from the room above were loud and excessive to the point that we could hear the noises over the tv. Our sleep was disturbed, our children awoken during the night and we were essentially forced out of the room during the day to get away from the sound of chaos above us. After speaking with management, we suggested to be moved to another room, but due to limited availability, there was only one available on the same side of the hotel. Yet, to our dismay, this did not solve the problem. In fact, the noise in the second room was even worse. We were told that rooms had been renovated, and one of the changes was that carpets had been replaced with wooden/laminate flooring, hence why the noises in rooms were intensified. We were told that there was nothing more that could be done. Unfortunately for us and other guests, we couldn’t achieve any peace or comfort even at the poolside due to maintenance work t