Hakai Konohanakan

Hakai Konohanakan Reviews

Hakai Konohanakan

1229-1 Shibokusa, Oshino Village, Minamitsuru District, Yamanashi Prefecture, 4010511, JapanSee Hotel Details
Hakai Konohanakan
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Guest Reviews

9.7/10
Amazing
24 review
Verified reviews
Location9.5
Amenities9.7
Service9.6
Cleanliness9.8
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Positive reviews(23)
Reviews with photos/video(16)
Awesome stay(14)
Friendly host(11)
Awesome rooms(5)
Negative reviews(1)
Guest User
Romantic Queen Room
Stayed in May 2025
Couple
3 review
9.0/10
Great
Posted on Jun 12, 2025
Overall, the butler service is exceptional. She is diligent and friendly, contributing significantly to our experience. The space is new, clean, and tidy, creating a welcoming atmosphere. Both dinner and breakfast are superb, with an impressive menu that showcases high-quality ingredients and beautiful presentation. However, I would appreciate it if the check-in and check-out schedules allowed for more flexibility. We had to start dinner early, with our 6:30 PM reservation being the last available slot. Additionally, we left almost immediately after finishing breakfast at 10 AM, which did not provide a relaxing experience. I also noticed that the back office is connected to the Snow Room, and while the butler kindly knocked before entering, there is no way for guests to lock the door from the inside. This could raise privacy concerns for some guests. I believe this is a facilities issue, perhaps a teething problem for such a new premises, that management should address to enhance the overall guest experience.
Ian R Kan
Comfy Queen Room
Stayed in Nov 2024
Couple
7 review
9.5/10
Amazing
Posted on Dec 24, 2024
Checking in was great with dinner served on arrival, gold room is spacious and a view of mt Fuji. Breakfast was a big spread but all Japanese options. Second night dinner however the prawn wasn't fresh and the chef tried all means to defend himself. There's a 150 yen charge per person per day for use of the onsen which is not included in the booking. Please take note
6/19
pui ye
Comfy Queen Room
Stayed in Nov 2024
Traveling with friends
4 review
10/10
Outstanding
Posted on Dec 14, 2024
we can see mt fuji from our room .. staff are attentive and friendly . two stories apartment in Japanese style , clean and cozy . food are excellent too ! love it ! 
viktor Quek
Romantic Queen Room
Stayed in Oct 2024
Couple
1 review
9.0/10
Great
Posted on Nov 18, 2024
We like to thank and applaude the staffs and chef that took good care of us during our stay at Hakai Konohanakan. The services and amenities provided were top notch and the staffs were very thoughtful in making sure that we were well taken care of. Not to mention, the omakase is of really good quality and variety. Every day was a new experience with new dishes! Really well done on the chef and staffs part. Although the location maybe abit secluded, we like to appluade the staff effort in offering to arrange a taxi for us to take us to a location. As the bus services here may be a little unreliable, if your itinerary is packed with 3 to 4 places for the day, we recommand to book a chartered services for at least a day so you can go around freely from one end to the other. We were lucky to have a staff that speaks Mandarin but nevertheless, even if the staff can't speak Mandarin or understands English, they take an effort to explain and understand you through translation apps. All in all, we have no regrets in booking and staying here. Would highly recommend to stay here if your itinerary revolves around lake Yamanaka as it is only a 10 minute drive away! Not to mention a step outside and you can see mount fuji!
Guest User
Premium Queen Room
Stayed in Jul 2024
Other
1 review
10/10
Outstanding
Posted on Aug 7, 2024
The host who received us was very kind and beautiful. The original check-in time was between 3 PM and 7 PM, but we arrived at 9 PM because we were playing at the nearby Fuji-Q Highland. Even though we arrived late, we were warmly welcomed. Since we missed dinner, the host personally drove us to a nearby convenience store. The service was excellent. As compensation for missing dinner, breakfast was very generous and delicious. The environment was particularly good, and the room was very clean and tidy. We were very tired from playing all day, but after soaking in the hot spring, we felt completely refreshed. It was very comfortable. This was a very worthwhile experience, and I highly recommend it! 私たちを迎えてくれたホストはとても親切で美しかったです。本来のチェックイン時間は3時から7時の間でしたが、近くの富士急ハイランドで遊んでいたため、夜の9時に到着しました。9時に到着したにもかかわらず、暖かく迎えてくれました。夕食の時間を逃してしまったため、ホストが近くのコンビニまで車で連れて行ってくれました。本当に素晴らしいサービスでした。夕食を逃したため、朝食は非常に豊富で美味しかったです。環境も特に良く、部屋もとても清潔で綺麗でした。1日中遊んでとても疲れていたため、温泉に入った後は全身がリフレッシュされ、非常に快適でした。これはとても価値のある体験でしたので、ぜひお勧めします！
Guest User
Comfy Queen Room
Stayed in Apr 2023
Couple
34 review
9.0/10
Great
Posted on May 20, 2023
Small hotel with view of Mount Fuji. Very comfortable. Superb service.
Sky walker999
Premium Queen Room
Stayed in Aug 2024
Solo traveler
16 review
10/10
Outstanding
Posted on Sep 16, 2024
The hardware, private soup, cuisine and service are all very good. But the transportation is not very convenient.
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Guest User
Comfy Queen Room
Stayed in Feb 2025
Couple
1 review
10/10
Outstanding
Posted on Mar 15, 2025
The hotel service is very good and considerate. We checked the last dinner time before departure and the reply was 7:30 pm, but our flight was delayed and we encountered a traffic jam on the road! We contacted the hotel halfway and we would arrive at 8:30. In order to give us the best quality dinner, the hotel chef was willing to wait until 8:30 to provide us with dinner! We are very grateful to all the hotel staff, everyone was so nice! The environment, hygiene, and service all receive 5-star praise👍🏻👍🏻
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Luis 🇵🇹
Main Building Regular Floor Regular, Maisonette Japanese-Western Mixed With Bath, Mountain View
Stayed in Jan 2025
Couple
46 review
9.5/10
Amazing
Posted on Feb 8, 2025
Overall, it was a very good experience. The hotel has a total of 3 suites. We stayed in the Red Fuji Suite, which has an upper and lower floor structure, with a bedroom on the upper floor and a restaurant on the lower floor. The hotel kitchen is directly connected to the restaurant, and the butler directly serves food from the kitchen to the living room for dining. The downside is that the kitchen is right next to the room, and the smell of oil smoke is still unavoidable. In addition, the weather was bad that day and Mount Fuji could not be seen. We arrived at the hotel early, but before 3 o'clock, the hotel was completely empty and no one answered the phone. We didn't know who to find when we wanted to store our luggage. This was a bit embarrassing, or Ctrip should disclose it clearly on the website. The current disclosed front desk business hours: [Monday-Sunday] 08:30-22:00 is completely wrong. After 10:00 and before 15:00, the hotel is empty.
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Anonymous User
Romantic Queen Room
Stayed in Jan 2024
Family
3 review
10/10
Outstanding
Posted on Feb 12, 2024
Although the location of the hotel is a bit off, the hotel staff is very kind and the meals are perfect💯. Every day brings surprises! Trustworthy and recommended! 👍🏻👍🏻👍🏻
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Guest User
Comfy Queen Room
Stayed in Jan 2024
Family
6 review
10/10
Outstanding
Posted on Feb 8, 2024
Both the view of Mount Fuji and the hot springs are great, and the kaiseki cuisine and butler service are great!
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Guest User
Comfy Queen Room
Stayed in Nov 2023
Family
5 review
10/10
Outstanding
Posted on Dec 30, 2023
Environmental sanitation, hot springs, scenery, breakfast and dinner are all great When I made the reservation, there were only a few reviews on Ctrip and I hesitated for a long time. Very satisfied with the result. The 24-hour constant temperature hot spring is amazing👍 The disadvantage is that you check out too early. You should stay a few more nights. I also temporarily added a child for breakfast, but he couldn’t eat it at all. Unexpectedly, breakfast charges 1500rmb per person Don’t add breakfast at random😭
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Marco Leong
Comfy Queen Room
Stayed in Dec 2023
Couple
5 review
10/10
Outstanding
Posted on Jan 20, 2024
Beautiful and comfortable environment, good store service, and impeccable food
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Guest User
Romantic Queen Room
Stayed in Sep 2023
Traveling with friends
7 review
10/10
Outstanding
Posted on Nov 5, 2023
Great! The garden scenery is very beautiful! ! The private hot spring bath is very comfortable! ! Dinner was also very delicious! ! ! You can directly see Mount Fuji from the living room on the second floor! ! The transportation in Yamanakako Town is not as convenient as Kawaguchiko Town. The hotel only has one shuttle bus that was booked by the guests next door. I waited at the station for 2 hours and there was no bus. Taxis can only be booked by phone. In the end, I walked for 30 minutes and only arrived in the morning. We arrived at the hotel before dark. Travelers who don’t have a car are advised to leave early and walk directly. The town’s bus system really cannot be relied upon. but! The hotel itself is very nice! Well worth a visit! Especially for those with elderly people or several children at home, booking a townhouse is much more economical than booking a few rooms at the famous hotel in Kawaguchiko Town. Moreover, the view of Mount Fuji is not blocked in any way, plus there is a private bath in the room. Especially suitable for family travel. Finally, here are a few photos. It’s just that my photography skills are not good, so let’s just take a look at it 😂
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6/9
Guest User
Comfy Queen Room
Stayed in Jul 2023
Family
13 review
3.0/10
Posted on Aug 25, 2023
Terrible service! A hotel that costs RMB 3,000 including breakfast and dinner actually sells for more than 8,000 without meals, and the price of breakfast alone is more than 1,000! The hotel has no facilities! It's obviously a bathtub, but Ctrip says it's an open-air hot spring! deceive consumers! There was no one at the hotel after two o'clock in the afternoon! Urge to check out at 10 o'clock in the morning! Because the driver was stuck in traffic on the road, the hotel asked to take out the luggage and wait in the yard! Never seen such poor Japanese service! I specially invited a Chinese, I complained to them, and said they were not responsible for the translation
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Response from Property: Thank you very much for using our hotel. We are very sorry to hear that you were not satisfied with your stay. We do our best to meet the needs of our guests, but it seems that there was a misunderstanding on some points, so we would like to explain again. First of all, regarding the accommodation fee, you pointed out that "a hotel that charges 3,000 yuan including breakfast and dinner is 8,000 yuan or more for a room only," but our hotel does not set prices like that. When comparing plans with breakfast and dinner and plans without meals, the price of the room only is usually set at a lower price. We would rather ask you why such a price difference occurred. Currently, the room only plan has been suspended, but it is possible that information different from our hotel's pricing has been conveyed. In addition, we inform you in advance about the additional charge for breakfast and provide it at 5,500 yen (tax included) per person. We would appreciate your understanding that the "1,000 yuan or more" you pointed out is different from our hotel's setting. Regarding the bath, we have described it as a "semi-open-air bath (with roof)". We have posted photos and explained it in advance. Check-out time is 10:00, which is clearly stated on the website. We also explained this to you when you arrived. This time, we specially allowed you to stay until around 11:00, but since our hotel was fully booked and cleaning was necessary, we explained in advance that cleaning staff would come in and clean after 10:00 and asked for your understanding. Regarding large luggage, we have moved it to the entrance (indoors) instead of outdoors, as it would be a hindrance to cleaning. We have been as flexible as possible, but we are very sorry that you were not satisfied. We will continue to strive to provide better service. Thank you for your valuable feedback.