2-15-9 Sonezaki, Kita Ward, Osaka City, Osaka Prefecture, 530-0057, JapanSee Hotel Details
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1 night
Guest Reviews
9.2/10
Great
751 review
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Verified reviews
Location9.1
Amenities9.1
Service9.2
Cleanliness9.4
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All reviews(751)
Positive reviews(723)
Reviews with photos/video(214)
Convenient for shopping(97)
Easy to get around(95)
Delicious breakfast(76)
Close to metro(39)
Relaxing hot springs(38)
Highly recommended(9)
Stayed multiple times(9)
Delicious buffet(9)
Negative reviews(28)
Kk2025
Standard Twin Room-Non-Smoking
Stayed in Jun 2025
Traveling with friends
11 review
10/10
Outstanding
Posted on Jul 29, 2025
Wonderful experience with good location, staff, facilities. Also they have their own skin care products free to residents.
Response from Property: Thank you very much for staying at Villa Fontaie Grand Osaka Umeda. We would like to express our sincere gratitude for choosing our hotel from among so many others.We are deeply honored to have received such high praise in various aspects. In particular, the kind words about our staff's service are the greatest encouragement to us. We will continue to strive for further service improvement, cherishing thoughtful care and warm hospitality, so as not to disappoint the praise we have received. We look forward to welcoming you again in the future. Thank you very much for your stay.Villa Fontaie Grand Osaka UmedaManager
Anonymous User
Standard Twin Room-Non-Smoking
Stayed in Jun 2025
Family
13 review
9.5/10
Amazing
Posted on Jul 23, 2025
Convenient location, just 2mins from exit 4 of Higashi-Umeda station. You’ll never starve as there are lots of eateries and a Lawson right beside the hotel. Hotel staff were very polite and helpful, check-in/out was fast and seamless. Room size was decent and big enough to fit about 2 big luggages with some walking space. There is even a free onsen within the hotel if you would like to relax after a day of exploring. Only qualm is that there isn’t a gym in the hotel. The hotel even provided facial masks, hair serum and skin care samples at the reception area.
Response from Property: Thank you very much for staying at Villa Fontaie Grand Osaka Umeda. We sincerely appreciate you choosing our hotel among so many others. We are delighted to have received high praise for various aspects, including location, staff service, and facilities.Above all, the kind words about our staff's service are a great encouragement to us. We will continue to strive to provide heartfelt hospitality to each and every guest, taking your words to heart.We value every piece of feedback we receive and strive to provide even more comfortable facilities and services. Please feel free to visit us again when you are in the area. We look forward to welcoming you back.Villa Fontaie Grand Osaka UmedaManager
Kok Cheong
Kagari Standard Twin Room Non Smoking
Stayed in Jun 2025
Family
22 review
8.5/10
Very Good
Posted on Jul 14, 2025
Hotel location is near all the shopping areas and the breakfast was great.
Response from Property: Thank you very much for staying at Villa Fontaine Grand Osaka Umeda. Thank you again for choosing Villa Fontaine Grand Osaka Umeda from among many other hotels.Our hotel is located near the station and shopping district, and we are sure that there are many things to see and do.We hope you will visit us again when you come to Osaka.We look forward to welcoming you again.Villa Fontaine Grand Osaka UmedaManager
YukiiiiiLIU
Superior Double Room-Non-Smoking
Stayed in Apr 2025
Solo traveler
16 review
10/10
Outstanding
Posted on Jul 27, 2025
Nearby Osaka-Umeda and all in ground floor, don’t worry about to carry your HUGE or HEAVY luggage’s with stairs, really good choice and new hotel, high recommend
Response from Property: Thank you very much for staying at Villa Fontaine Grand Osaka Umeda. We sincerely appreciate your choosing our hotel from among so many others. We are delighted to have received such high praise for our location. We will continue to value our guests' feedback and strive to become an even more satisfying hotel. We look forward to welcoming you again in the future. All of our staff are eagerly awaiting your return.Villa Fontaine Grand Osaka UmedaManager
Hui Kin Lim
Kagari Comfort Twin Room, Non Smoking
Stayed in Mar 2025
Traveling with friends
4 review
9.5/10
Amazing
Posted on Apr 30, 2025
Room is spacious and clean. Conveniently located within walking distance from metro station.
Buffet breakfast is great.
Response from Property: Thank you very much for staying at Villa Fontaine Grand Osaka Umeda. Thank you again for choosing our hotel from among many hotels.We are honored that you rated us highly for our guest rooms, location, and breakfast.We hope that we could be of some help to you as a base for your trip.Your high evaluation of our breakfast is a great encouragement to our culinary staff. We will continue to strive to provide a breakfast menu that will satisfy you even more in the future.We look forward to welcoming you back to our hotel again. Thank you very much for your visit and your valuable feedback.Villa Fontaine Grand Osaka UmedaManager
wowochan
Superior Double Room-Non-Smoking
Stayed in Mar 2025
Couple
14 review
10/10
Outstanding
Posted on Apr 25, 2025
Highly recommended to all travellers. Convenient location, besides Umeda and Osaka station with varies metro lines. Very new, spacious and clean hotel room. And the best part is they have hot spring and hot stone bath in the hotel for free!
Response from Property: Thank you very much for staying at Villa Fontaine Grand Osaka Umeda. Thank you again for choosing our hotel from among many other hotels.We are glad to hear that you were satisfied with our overall service.As you mentioned, our hotel is within walking distance to all stations, so you can use it as a base for sightseeing not only in Osaka but also in Kobe and Kyoto.We are proud of our SPA facilities, which we manage with the utmost care so that our guests can relax and unwind from their travels. It is our greatest encouragement that our guests find our SPA facilities so appealing.We will continue to improve our services and facilities to provide you with a more comfortable and pleasant stay. We will do our best to make your next visit even more satisfying, so please stop by again.Again, thank you very much for your wonderful review. We all look forward to welcoming you again.Villa Fontaine Grand Osaka UmedaManager
Han Hoon
Moderate Twin Room Non Smoking
Stayed in Feb 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 2, 2025
Nice hotel. Conveniently located near malls, shops and Osaka station. Very clean room with good amenities. Comfortable bed.
Guest User
Standard Double Room, Non Smoking
Stayed in Jan 2025
Solo traveler
6 review
9.0/10
Great
Posted on Feb 21, 2025
This hotel has a good location, near the Osaka station and very convenient. The breakfast is very good and they have free spa for the hotel guess.
Response from Property: Thank you very much for staying at Villa Fontaine Grand Osaka Umeda. We would also like to thank you for taking time out of your busy schedule to write this review.We are very pleased that you had a satisfying stay with us. We hope that you were able to relax in our large SPA bath and bedrock bath, which are the pride of the hotel, and that you were able to recover from the fatigue of your journey.We will not rest on our guests' compliments and will continue to strive for further improvement of our services in the future.We look forward to welcoming you to our hotel again when you come to Osaka.Villa Fontaine Grand Osaka UmedaManager
piusxranson
Comfort Twin Room Non Smoking
Stayed in Feb 2025
Traveling with friends
9 review
8.0/10
Very Good
Posted on Apr 3, 2025
Location was perfect, but the room was quite dusty. Presentable though.
PinkyYeung
Comfort Twin Room Non Smoking
Stayed in Feb 2025
Traveling with friends
1 review
9.5/10
Amazing
Posted on Apr 2, 2025
Very good location, staffs’ very friendly.
dunhk
Standard Twin Room-Non-Smoking
Stayed in May 2025
Business traveler
24 review
10/10
Outstanding
Posted on Jul 8, 2025
Room is big and clean! The staff is so polite and helpful. The public bath zone is very nice! I have stayed here for three times. Quiet and safe.
Response from Property: Thank you for staying at Villa Fontaine Grand Osaka Umeda.We appreciate you again for taking the time out of your busy schedule to write a review of our hotel.We are glad to hear that you had a comfortable stay with us.We are very happy that you were satisfied with our SPA facilities. In addition to the free public bath and bedrock bath, we also have a private sauna, an enzyme bath, and a beauty room equipped with a self-beauty care machine, although there is a charge for these services. We hope you will take advantage of these facilities again.We will continue to strive to improve our services without resting on your kind words.We hope you will visit our hotel again when you come to Osaka.Thank you very much for your kind attention.Villa Fontaine Grand Osaka UmedaManager
Travel Aomi
Standard Twin Room-Non-Smoking
Stayed in May 2025
Family
3 review
6.5/10
Posted on Jun 7, 2025
The location is right next to umeda station. But for whom comes from Osaka Station, you might get lost in the underground on the way to the hotel.
The room is little bit under expectation comparing other stays in Japan.
May not return for the next time.
Response from Property: Thank you very much for staying at Villa Fontaine Grand Osaka Umeda.We appreciate you taking time out of your busy schedule to write this review.We are sorry to hear that the directions were not easy to find and that we did not meet your expectations.The Umeda area is very complicated and we will provide directions at the front desk.We will continue to make efforts to improve our services.We look forward to serving you again.Thank you very much for your kind attention.Villa Fontaine Grand Osaka Umeda Manager
HK小陈
Standard Twin Room-Non-Smoking
Stayed in Apr 2025
Family
2 review
9.5/10
Amazing
Posted on May 10, 2025
A bit far from JR and very confused to go underground to find the way due to different train network.
Response from Property: Thank you very much for staying at Villa Fontaine Grand Osaka Umeda. Thank you again for choosing our hotel from among many hotels.We apologize for any inconvenience caused by the transportation. We will improve the information about nearby facilities and transportation access to make it even easier for our guests to find their way around. If you have any questions, please feel free to contact our staff. Finally, thank you very much for taking the time to write this review. We look forward to welcoming you again.Villa Fontaine Grand Osaka UmedaManager
Jun Jie Desmond
Superior Double Room-Non-Smoking
Stayed in Apr 2025
Couple
3 review
10/10
Outstanding
Posted on May 7, 2025
Fully enjoyed our stay at this hotel. The location, room, facilities, and amenities are impeccable. The availability of hot stone sauna and public/private bath makes this accommodation even more appealing. I’ll certainly revisit this hotel for future visits.
Response from Property: Thank you for staying at Villa Fontaie Grand Osaka Umeda. Thank you again for choosing our hotel from among many other hotels.We are very pleased that you gave us a high evaluation from various points of view.We are proud of our SPA facilities, which are managed with the utmost care so that our guests can relax and unwind after a long and tiresome journey. It is our greatest encouragement that you found our SPA facilities so appealing.We will continue to improve our services and facilities to provide you with a more comfortable and pleasant stay. We will do our best to make your next visit even more satisfying, so please stop by again.Again, thank you very much for your wonderful review. We all look forward to welcoming you again.Villa Fontaie Grand Osaka UmedaManager
Guest User
Kagari Moderate Twin Room Non Smoking
Stayed in Mar 2025
Business traveler
3 review
9.5/10
Amazing
Posted on May 4, 2025
I had a wonderful experience at this hotel! The room was spacious and clean, accommodating two 32-inch suitcases with ease. The staff were friendly and helpful.
However, I did find the elevator to be quite slow, and it consistently stopped at the 4th floor (the reception floor) for no apparent reason, which was somewhat inconvenient.
The spa facility was definitely a highlight. It would be great if staff could remind guests about some etiquette, such as showering before entering the spa area and ensuring that children of a certain age use the spa designated for their gender.
Overall, a lovely stay!
Response from Property: Thank you for staying at Villa Fontaine Grand Osaka Umeda. Thank you very much for choosing our hotel from among many other hotels.We hope you had a pleasant stay with us during your stay. We are very pleased to have received compliments from you in various aspects.It is very encouraging for us to hear that you have given us such a high evaluation of our staff's service. We will strive to improve our services to live up to your words.Thank you for your valuable feedback regarding the SPA facilities. We will share this with our staff and will make every effort to improve the SPA facilities to ensure a pleasant stay for our guests.Finally, thank you very much for taking time out of your busy schedule to write a review of our hotel. We look forward to welcoming you again.Villa Fontaine Grand Osaka UmedaManager