Sarasa Hotel Namba Reviews

Response from Property: Thank you very much for choosing to stay with us.We appreciate your kind comments about the wooden flooring, cleanliness, and the spaciousness of the room.However, we apologize for any inconvenience caused by the lack of daily housekeeping service.Please rest assured that your feedback will be taken into consideration to improve our services.We look forward to welcoming you again in the future.SARASAHOTELなんば口コミ担当

Response from Property: Thank you very much for your positive feedback and recommendation. We're glad to hear that you appreciated our convenient location and clean rooms, as well as the ease of accessing nearby attractions like Dotonbori and Osaka Castle.Regarding early check-in and amenity charges, we understand this can be an inconvenience and appreciate your understanding. We’ll continue to strive for better clarity and service in these areas. We hope to welcome you again on your next visit to OsakaSARASA HOTEL NAMBA

Response from Property: この度はご宿泊いただき、誠にありがとうございました。ロケーションや広々とした空間、トイレ設備についてご満足いただけたとのこと、大変嬉しく存じます。お客様に快適にお過ごしいただけるよう、今後もサービス向上に努めてまいります。またのお越しをスタッフ一同、心よりお待ちしております。SARASAHOTELなんば口コミ担当

Response from Property: この度は当館にご宿泊いただき、また心温まるご感想をお寄せいただき誠にありがとうございます。立地や設備、スタッフの対応にご満足いただけたとのこと、大変嬉しく拝読いたしました。当館は複数の地下鉄駅が徒歩圏内にあり、観光やビジネスにも便利なロケーションにございます。お部屋のアメニティにつきましては、歯ブラシがフロントでの販売となっており、ご不便をおかけしましたことお詫び申し上げます。今後もより快適にお過ごしいただけるよう、サービス向上に努めてまいります。また大阪にお越しの際は、ぜひ当館をご利用いただければ幸いです。スタッフ一同、心よりお待ち申し上げております。SARASAHOTELなんば口コミ担当

Response from Property: Thank you very much for choosing to stay with us.We are glad to hear that you appreciated our convenient location and friendly staff.However, we apologize that the room size and cleanliness did not meet your expectations.We take your feedback seriously and will work on improving our cleaning standards and overall guest experience.We hope to have the opportunity to welcome you again and provide a better stay in the future.SARASAHOTELなんば口コミ担当

Response from Property: Thank you very much for staying with us.We sincerely apologize that your experience did not meet your expectations and that you were disappointed with several aspects of your stay.We are truly sorry for the condition of the room, the lack of proper cleaning service, insufficient amenities, and the issues regarding ventilation and sound insulation. Your feedback regarding the cleanliness, slippers, and amenity availability has been shared with the relevant departments, and we will take immediate steps to review and improve our service standards.While we are grateful that you appreciated the location, we deeply regret that the overall experience fell short.We truly value your honest feedback, and we will use it to make necessary improvements to provide a more comfortable and satisfying stay for all our guests.Thank you once again for taking the time to share your comments.

Response from Property: SARASA HOTELS NAMBAThank you very much for choosing to stay with us and for sharing your wonderful feedback.We are absolutely delighted to hear that you had an excellent stay.We are committed to continuing to provide warm hospitality and memorable experiences for all our guests.We look forward to welcoming you back again soon!SARASA HOTELS NAMBA FRONT DESK.

Response from Property: Thank you for sharing your experience! We’re delighted to hear that our location added convenience to your stay and made it easy for you to explore the nearby attractions and cafes. It sounds like you enjoyed discovering the local spots around Namba station. We hope to welcome you back soon for more memorable walks and visits to your favorite cafes!Warm regards,

Response from Property: Thank you for using our hotel again. We are honored that you chose us again after receiving a high rating from us during your previous stay. However, we sincerely apologize for the inconvenience caused by the lack of cleaning, trash disposal, and towel replacement. We are particularly sorry that the bathtub was not as clean as it should be. We will take your comments seriously and review our housekeeping system to thoroughly implement cleaning standards and strengthen our inspection system. All of our staff will work to improve the situation so that this does not happen again in the future. We also appreciate your comments regarding the staff's English response. We will strive to improve our language support and continue to educate our staff so that we can communicate more smoothly. Nevertheless, we are very encouraged to hear your words of gratitude that you were satisfied with the friendly response of some of our staff. We will continue to work hard to improve our service so that our customers can have a comfortable stay in the future. If you have the opportunity to visit us again, we will do our best to provide you with a better stay. We look forward to welcoming you again.

Response from Property: この度は当ホテルをご利用いただき、また温かいご感想をお寄せいただき、誠にありがとうございます。料金の手頃さや、駅や市場、地元のスーパーマーケットに近い立地にご満足いただけたとのこと、大変嬉しく存じます。当ホテルは観光やショッピングに便利な場所に位置しており、多くのお客様にご好評いただいております。また、スタッフの親切でフレンドリーな対応についてお褒めいただき、スタッフ一同大変励みになっております。お客様に快適にお過ごしいただけるよう、これからも心を込めたサービスを提供してまいります。次回大阪にお越しの際も、ぜひ当ホテルをご利用くださいませ。スタッフ一同、またのお越しを心よりお待ち申し上げております。

Response from Property: この度はご宿泊いただき、誠にありがとうございました。立地やお部屋の清潔さについてお褒めの言葉をいただき、大変嬉しく存じます。一方で、トイレの狭さにご不便をおかけし申し訳ございません。今後の改善点として検討してまいります。またのご利用をスタッフ一同心よりお待ちしております。SARASAHOTELなんば口コミ担当

Response from Property: Thank you for choosing to stay with us and for sharing your positive feedback! We are delighted to hear that you found our hotel’s location convenient for shopping, dining, and transportation. Our central location is indeed one of the highlights, making it easy for our guests to explore all that the area has to offer.We appreciate your kind words and look forward to welcoming you back during your next visit!