Sant'Angelo 42

The one good thing about this property is that it has a convenient location. Having said that, however, it is a bit hard to find. We also found that the owner was not there when we arrived, having sent a substitute to let us in and collect our money. He did not give us Wifi or any other info, did not help with luggage to get our suitcases up to the third floor room, he just left. With the owner absent, there was no security, front door often unlocked. The owner came back in the morning to set out a limited breakfast and was surly when we asked for anything, to complete our breakfast. We generally have much nicer, friendlier service when visiting in Italy. Cannot recommend.

If you read the reviews for this B&B you find a number that found the host to be helpful and friendly. You’ll also find several from credible reviewers who had a rather negative experience. We are among them, I’m afraid. Before either dismissing or accepting our comments, you might check our review history, where you’ll find we’ve traveled extensively and stay in a range of places, and we aren’t snobs when in comes to our expectations for accommodations and the treatment we receive. There have been only a handful of times over the years when we haven’t felt welcome in a place, and only a couple where we were actually denigrated. The Sant Angelo was one of those, unfortunately. The problem was that we arrived about 1.5 hours after the time we had indicated we were likely to check in. This was because there were heavy thunderstorms along our route from Assisi, and we then had difficulty finding a place to park in Orvieto. It seems that when you indicate a probable check-in time here, it is more of a binding appointment that an advisory notice, as is it is in most other places we have stayed. There was no one at the B&B (as other reviewers note, it is unattended most of the time), the door was locked, and no indication of what we were to do. We managed to contact the host by phone and she arrived in about 10 minutes, admonishing us that we were late, she had properties all over town, and that she had other people to check in. She had no sympathy for our explanation, and seemed to blame us entirely for inconveniencing her. Check-in was brusque and she required full payment up front, then gave as a coupon for breakfast the next morning at a café 10-minutes walk away, good for a coffee and a pastry (juice extra). Needless to say, this wasn’t a great start to our Orvieto stay, but things did improve, and we even got a fair breakfast at the B&B the 2nd and 3rd mornings – packaged cereal, fruit juice, yogurt, pastries, etc. Still, our initial negative treatment made subsequent positive interactions seem disingenuous. The facility itself is fairly nice. It’s about a 10-minute walk from the main square, and an easy roll with luggage from the nearest parking area (Piazza Marconi). This parking area can be full at times, and so it might require more than one attempt to find a spot. Also, it requires payment via machine, unless you download a convenient app that lets you extend coverage on your phone, which we did. Our room (top of the stairs, on the right) overlooked the quiet neighborhood street and was very large and attractively decorated in a tasteful, modern style. It had high ceilings and exposed beams, a nice feature. It had a comfortable king bed, a shelf on each side with a power ***** on one side, an armoire with one drawer but no shelves. There was also a table with 3 chairs, a sofa, an upholstered chair, and a small fridge which curiously was a wine cooler only. The bathroom was large with a jacuzzi tub and a hand-held shower,

Well located on a quiet street Sant Angelo 42 is a quaint and quirky little B&B. We had a very spacious room with stunning views from a little Juliet balcony. Generous size bathroom with good shower. Comfortable bed. As others have said a b it more effort could have been made with breakfast, but overall we were more than happy with the accommodation at Sant Angelo.

DO NOT STAY HERE IF YOU DO NOT RE-CONFIRM YOUR RESERVATION. We showed up after a long day of traveling and Gulia was not at the b&b. Her daughter called her on the phone and she showed up @ 10 min later with such a bad attitude and no apologies for not having a room for us. TO MAKE MATTERS WORSE - she told us we could stay at another B&B on the other side of town, and that she called them and they had a room for us - so we hauled our stuff over this other place and were politely denied accommodations - also were told that Gulia never called to confirm/reserve us a room. What a mess! and a big fat lie!

Overall Orvieto is an amazing town with great restaurants and people. The hotel itself is a very nice. Big and clean rooms. Very quaint. My problem is with the reception and service. The person was extremely rude and curt. Given the vagaries of travel I came in later than anticipated. Most hotels are flexible on arrival times and allow you at worst to leave luggage in a locker room if the room is not ready. I was perhaps 2 hrs late in the morning than I anticipated and that became a big deal. Next she indicated that breakfast next morning would include eggs etc.. When I enquired about it she said no eggs were in the market. Even giving coffee became a big deal for her. The TV had not worked the night we were there. The issue is not any particular incident rather the extreme rude demeanor which spoilt what should have been a very good stay small issues aside. There are a lot of great choices in Orvieto. I would certainly not choose B&B Sant Angelo only because of the very rude demeanor of the front desk. Vacation experience is all about the attitude of people serving you. This is definitely an F