TownePlace Suites Provo Orem

The hotel was comfortable and clean. The location exactly where we needed it to be. The breakfast is mediocre but not terrible. Not a whole lot of options for being advertised as "full hot breakfast". But the stay was good overall.

Location is best. Everything in near by. Food, groceries and gas all within a stone’s throw away.

When we arrived, the entire hotel was under renovation and there was paint and supplies everywhere including the kitchen area that served breakfast . We then checked into our room to find a FILTHY space!! There were crumbs everywhere, the kitchen sink did not drain, the refrigerator was broken (so all of the food we purchased to stick the fridge for our stay was ruined, and the shower curtain was full of pink gunk and mold. Don’t even get me started on the huge booger we found on the sheets! We asked to move rooms but were told it was full and there were no other rooms available. We asked to move properties across the street but was told because there was no manager on duty there was nothing they could do. The next day, we attempted to again speak with a manager, oh the manager will not be in again. The assistant manager at least got the shower curtain changed out. But the kitchen sink remained clogged and the refrigerator broken. On our final day, the manager was still not on property but discounted the first night of our stay $40. Too little, too late!

Our room smelled like mildew. The breakfast didn’t have the eggs it was supposed to. The pillows were uncomfortable

not great, not terrible Not terrible, not great - room smelled of faint cat urine and mildew? Carpets worn and sticky, walls scuffed, rust on bathroom fixtures, hotel just looks old and very used. Breakfast options limited. Staff was courteous. Beds are very comfortable. AC unit fan was very loud even on low setting.

Would prefer if the parking area was more designated. Sharing parking with gas station was strange.