Royalton Negril, An Autograph Collection All-Inclusive Resort

Great

This might take a minute so sit back and relax ☺️ This is my 5th Royalton and my second time at this resort. The first time was back during 2020. Food; great! Customer service 10! Accommodation 11/10! I had such a great experience I HAD to come back right??? Traveled back earlier this month and it was a NIGHTMARE! No air in our bedroom, leaking one of our bathrooms, paint everywhere! On the mirrors and floors, the jet tub didn’t work ROACHES!!! In our bathroom! I was absolutely disgusted with Royalton and their staff! All they kept doing is apologizing… I told them that I’m tired of apologies show me the money! I wrote a 2 page complaint and emailed everyone I could with my complaints. Don’t waste your money! Go somewhere else !

I would save your $$ and go somewhere else. We made the decision to stay there given my Marriott Status ... had a 9-night stay at Royalton Negril (Marriott Autograph Collection) and it was… disappointing. Resort issues: No resort credits at check-in as promised, and when they finally gave us a coupon book, it was useless too late in our stay and we had already booked things we could have used a coupon for. One of our showers had no shampoo/soap for 9 nights. No replacements small sizes available and no solution to fill the bottle according to them. Had to DIY with an empty water bottle and put soap in it from the other shower. (In a Presidential Suite!!) Pool towel station was out of towels almost every day. No solution offered. Mold on buildings, broken fixtures, water leaking into the lobby during rain, wood on doors and trim around the resort are in terrible shape throughout the resort, broken glass panes,. Not what you'd expect from a Marriott or what I would think they would want their brand represented by. (I have attached pictures of most of this!) Marriott Bonvoy frustrations: Spent ~$10K and got ZERO points or elite night credit because I booked through a travel agent. I only knew about the hotel because of the agent I used. Had I known, I’d have gone elsewhere (likely the sandals next door!) I’ve been loyal to Marriott for years, but this experience made me rethink and lately have switched to Hilton. #MarriottBonvoy #RoyaltonNegril #TravelReview #CustomerExperience #LoyaltyProgramFail I should have said that I reached out to Marriott for some sort of resolution and got nothing other than take it up with the resort. I did that and got zero response or help. I told them I would make sure to share my experience to help others and they also didn't care. Soooooo , I would find another option !

Star fire has made my trip so fun and energetic great vibe and the vibe team is amazing so much fun and energy to go around hotel is amazing

We traveled to Royalton Negril from August 20–27, 2025, with a group of 37 people to celebrate a milestone occasion. Unfortunately, our experience was extremely disappointing, and I would not recommend this resort. Our presidential suite was not available the first night, despite being booked and confirmed. We were given a temporary room that was nowhere near comparable. Other guests had serious room problems: broken shower heads, doors that wouldn’t lock, and even cockroaches in multiple rooms. Dining was a nightmare. Despite being told to book restaurant reservations upon arrival, we were told everything was fully booked for the entire week. None of the 37 people in our group could get a proper dinner reservation, which completely ruined the dining experience. Food & drink shortages were constant. Mint for mojitos, whipped cream at the coffee bar, pool towels, and even basic sodas were “unavailable” most of the trip, even when visibly stocked. Rude staff interactions. At the pool bar, staff rolled their eyes when we ordered drinks. At the buffet’s pizza/pasta station, when we asked politely if cheese pizza was available, we were told, “Can’t you see the pizza?” — even though the labeling was incorrect. This attitude was dismissive and unprofessional. Customer service was unhelpful. Staff passed us from person to person, and no real solutions were ever given. For a resort of this brand and price point, the experience was unacceptable. We met other large groups who faced the exact same problems. Between poor service, lack of dining, staff rudeness, and maintenance/sanitation issues, this was one of the worst resort experiences we’ve had. We will not return, and I strongly caution others before booking here.

The resort was beautiful! The staff was kind and helpful, making sure all needs were met. My only issue is that all the restaurants were not open daily so they would get full quickly. Even so, the buffet was excellent and had great choices daily. I will definitely go back!