DoubleTree by Hilton Olympia

This is a very nice, comfortably appointed hotel in an excellent location with good restaurants, shopping, and even wine bars within easy walking distance. The reason for my three star review has to do with the room that my husband and I were given. I had called ahead, about one month before our stay, to discuss the different types of rooms to determine if one of them would have the configuration that works best for us. I was told that a specific room, perfect for our needs, had been booked for us. When we checked in, we were informed that that room style was “over-sold,” so we had been “upgraded”. Unfortunately, this “upgrade” was to a ground floor room, with tons of traffic noise. We weren’t comfortable leaving the windows open for fresh air while we were out of the room or while we were sleeping, as the room was only a few feet from the sidewalks. Also, the room that we had originally reserved was on an upper floor, with nice views. Our ground floor room, of course, had no views. The room also had the exact configuration that we were trying to avoid. We had discussed this at length when making the reservation, so it was very disappointing to be given a room that wasn’t at all what we anticipated or wanted. I suppose the “upgrade” seemed like a nice gesture from the hotel’s perspective, but as guests who anticipated a specific style of room in a more preferable location, we felt we like were downgraded and that our preferences were ignored. Guests who have no preferences about room style and location would likely love this hotel, but I would hesitate to stay again.

I've stayed at DoubleTree Olympia several times over the years. It's a very reliable, comfortable hotel with easy access to Percival Landing (Puget Sound), good restaurants and historic downtown Olympia. Understandably, the hotel is in process of refurbishing but it's still in good condition overall and clean. I look forward to seeing the 'new' hotel.

This hotel is in a good neighborhood to access area shops and restaurants and it’s near the marina. The hotel itself, however, was not that impressive. They’re in the middle of updating rooms and I’m not sure if ours was on the list. We paid for a suite and there was no door between the bedroom and the rest of the unit. This defeated the purpose of having a suite for us as there was no sound barrier. Really weird room layout. Also got weary of them nickel and diming us if we weren’t Hilton Honors members. Don’t charge us for WiFi and a bottle of water. Just provide those services to all your guests and offer other perks as Honors members. I think this hotel thinks it’s more than it actually is.

Excellent staff, room was clean. Did not like that I had absolutely no view other than a dirty roof top. The guest above us were constantly noisy walking, you could hear their steps day and night. The parking was sometimes limited on weekends.

Disappointed We were in town for my GrandDaughters softball tournament so I booked 2 rooms. My Daughter and GrandDaughter had to park on the street as there wasn’t ample parking. There was also people who approached our group asking uncomfortable questions leaving us all not feeling safe. Breakfast was not ready at the time the hotel said it would be and we were counting on this to save a stop and fuel the girls with protein before their game. Only cereal and they wanted to charge full price. The bed was the only good thing about our stay.

Very friendly and helpful staff.