Pine Cliffs Village

Conveniently located in the resort, offering easy access to amenities. Exceptional service by friendly staff. Spacious rooms with well-equipped kitchen. Delicious breakfast surpasses expectations. Suitable for self-catering.

Unfortunately our stay was very disappointing at the Pine Cliffs Hotel. We have stayed in many 5 star hotels and were really looking forward to staying here as we had seen good reviews but I honestly have no idea how. First of all the positives. It’s a beautiful location, the views are stunning as is the beach. The beds are very comfortable and if you have young children there are some fun activities/shows at the kids club. The spa is lovely as is the golf courses, although I didn’t use these. Now for the negatives. The rooms are tired and the overall cleaning of the rooms is very disorganised. One day you will have someone come to the room several times and another day there will be no one. Our bathroom smelt really bad, I’m guessing it was from the drains and was quite tired looking. The restaurants are ridiculously overpriced and the food is average. Some of the staff are lovely but most of them seem miserable and are quite rude. The pools are odd and not very big. If you have any issues or concerns you need to follow up on your request. I think that there is a lack of staff for the size of the hotel and they need customer service training. The whole place just seemed very disorganised. Personally I would avoid this hotel, you can get a much nicer hotel for less money elsewhere.

Overall Poor service, awful & expensive food and no sunloungers by pool or beach .Do not waste your hard earned money. We have came for a 10 day holiday as family of four which cost the price of a small family car to book bed and breakfast for 2 rooms. We are still at the resort but I am so frustrated I had to leave a review as I have never been as disappointed as I am staying this resort . We have previously stayed at the Abama resort Tenerife also a Marriot resort where the service is truly 5 star so expected a similar level of service. They could not be more different in service levels. This hotel clearly has no staff training and management oversight.The staff are not trained, rude often standing around chatting amongst themselves rather than provide good service. They cannot communicate at all and appear to be unmotivated to provide a good service . I have seen the staff kick around plastic cups rather than pick them up as they walk around the resort. The experience from the minute you arrive is poor. The person at the gate when we arrived by taxi barked at us . The reception staff do not smile or make eye contact whilst checking you in.They give no information about the resort without having to be prompted.It is a large resort and not easily navigated. We arrived around midday and told that our rooms would not be available until 3 pm.Not unusual but normally there is somewhere to change or you are told that you will be called if the rooms are available earlier.We went back to reception and only one room was ready at 3 we had to wait until 4 for the second one . When I asked whether there was somewhere to change into swimwear etc we were pointed to a small smelly set of toilets by the reception area that is too small to change and bring suitcase into and we had to open those in the middle of reception. Then we went to find a sun lounger and was shocked that the only ones we could find and have been sitting at all week is on a grass area under pine trees so no sun which is like sunbathing in a park which I could have done in London ! You cannot get a sunbed by the pool as there are only about 12 by each pool.This is the worst part of the resort the pools by the hotel are small and have very few sun loungers . As for the beach which is lovely and the best part of the hotel we have tried every day for last week to get a sunbed there but cannot despite being there at 9 every morning and walking the 15 mins down the walk way and steps. Food:- Breakfast food is not warm and quality is poor. Trying to get tea and coffee is difficult you have to keep asking for them . The best thing there is a burger van in the grass area we got that for lunch and ate at the sun lounger. For dinner the restaurants are booked up a week in advance. We arrived on Monday the first time I could book a table at the Italian was Saturday.The food is awful and we sent back the lasagne as it tasted of nothing they said this was the second one sent back in last hour and w