Quinta Real Oaxaca

In terms of pros, the hotel and grounds are beautiful. The pool is lovely and we liked the character of the building. The rooms are very nice although a little small when you have two big suitcases so we upgraded to a bigger room as a result. The staff at the pool are lovely and were very keen to help my partner improve his Spanish. The cleaning of the rooms twice a day was spectacular - they cleaned and organized everything perfectly and beyond our expectations. In terms of negatives, unfortunately the reception staff severely let the hotel down. They were not friendly or welcoming, didn't show us round the hotel or explain where anything was.They didn't ask for a deposit upon check in but then expected us to have credit on our room, again no explanation or details provided whatsoever. When we enquired about breakfast they were very rude and unhelpful - to the point we just got breakfast outside the hotel. They also neglected to tell us until after we checked in that there was a wedding on at the weekend. However, our room was nonrefundable so nothing we could do about it and no changes could be made. Nevertheless, reception told us the music would not go on past 11PM. However, music was still blaring gone 12 and we had a group of women outside our door until 1am, cackling, whistling and howling for no known reason. The hotel staff did not supervise this nor care about the other hotel guests that had to put up with this behavior. If you’re going to hold weddings without notice to guests, atleast bother to enforce basic standards of care. Overall, it’s a nice hotel but there is a lot of room for improvement when it comes to service and guest care.

This was the second time staying at the hotel. The staff is amazing & very accommodating! I will definitely continue coming back :)

We have stayed at the Quinta Real three times and each visit gets better. Thanks so much to the wonderful staff, especially Carlos and Adrid. We love this very special place.