Hampton Inn by Hilton O'Fallon

When checking in, we were notified of no hot water. Told someone was coming to fix it. It never got fixed, so we couldn’t even shower. This was difficult on my two elderly parents. I got the room w/points, but no concessions or offer of concession was made. I asked for at least points added to my Marriot account & because it was booked on *******, they said they couldn’t.

One thing that was not really enjoyable with the stay was you could constantly hear footsteps above us I don’t know if there were young children but the ceiling seemed like it was coming down at times. I am thankful they stopped by 9 pm at least or I would have asked the attendant to ask them to be a little more quieter. Maybe the walls are a bit thinner, but we stayed at a best western in Missouri and didn’t hear anything next to us. It wasn’t as nice and clean but it was far more quieter and we were able to rest. Loved the smell of the shampoo conditioner and soap!! Very pleasant, and worked well!!

Quick on/off interstate access. Clean hotel. Lots of restaurant options. Would stay here again.

Hotel was conveniently located near restaurants. Only negatives were noisy guests running down hallways and bed was uncomfortable.

Nice, functional quality hotel. Was clean, good staff, even accommodating for a large volleyball tournament. Breakfast area was kept clean and plentiful.

Stayed at this hotel for two nights for daughter’s wedding, which was at a venue next door. Other than that convenience, this was not a good experience. The rooms were okay, definitely could use an update. Asked for housekeeping to come after 2pm on the first day to flip the room. Manager told me no problem. They showed up at 9am on Saturday morning while we were doing hair and makeup for 7 people. When we left for the wedding around 1pm, stopped at the front desk to tell them we were leaving the rooms and could they please clean and flip the rooms. Management again said no problem, it will be done. Back at room around 8pm, nothing had been done, not even clean towels. Stopped by front desk again, was told by new staff “it’s not my problem and we have no one to do it now. Should have done it this morning.” To say I was angry was an understatement. We ended up sleeping in dirty rooms without clean sheets and had to beg for two new towels. Again, convenience was the only plus. Would never recommend this property.