Hilton Garden Inn St. Louis Shiloh/O'Fallon

This hotel has not been kept up well at all. The room walls were dirty, had holes in them and needed repainted! The shower/bath tub were not working properly! The entire room was dirty, especially the bathroom where they had not even cleaned poop off of the toilet seat. All of the furniture was dinged and beat up. On a positive note, all of the workers we encountered were very nice, helpful and respectful. The location was also very nice, especially with the pond you could walk around. We will definitely not be returning, though.

The best thing about returning to a hotel that you know and love from last time — is loving it all over once again. This was our 3rd visit here and it’s always an absolute pleasure. We were fortunate enough to get the King 1-Bedroom Whirlpool Suite and that jacuzzi tub is all it’s cracked up to be. Need proof? I was in it 3 separate times during our 19-hour, overnight stay. It is so very, very relaxing. Another bonus to this suite is the extra half-guest bathroom right at the front door (sink and toilet). There is a wet-bar/sink/refrigerator/microwave and plenty of room throughout the living room of the suite, even a desk. Windows open for a breeze. If we are coming through this area, we will be here again — and loving it all over again. Thank you, GM Nancy, for another wonderful stay.

We found everyone at the hotel to be helpful and nice.

Fresh & Clean The entrance way is always clean and smells so fresh! Friendly service, room is always available perfect location right off the highway

Nice stay

We unfortunately a house fire. We have been moving from hotel to hotel with no complaints AT ALL. I didn't want to stay here but everywhere else was booked that was pet friendly. We needed 3 rooms and noone else had 3. First off we were spread out on the 1st, 2nd, and 4th floor. We stayed for over a week because we didnt have anywhere else to go.I preferred the Hampton but they were booked. When we first got there we checked in and it was not a friendly environment AT ALL. The rooms are very dated and they a/c & heat did not work well. There was already dirt under the bathroom sink and there was a dirty towel in the room when we first got in the room. It does smell good from all the different chemicals they use when you first walk in the door. There was 1 staff person that was friendly and everyone else was snobby. We did see alot of whispering and head turning when we walked inWe never got any complaints for noise or anything. We left and went out of town on Friday April 4,2025 and didn't return until the following Sunday. My parents kept our dogs because it was just too much in a room. So comes Tuesday we get a message saying we were kicked out because it was 2 towels that were messed up. We were never rude or anything. We stayed the rest of the night because we had already paid for it. The next morning I checked out and spoke with the manager and asked for a receipt. He was very rude and said he would send it email. When I left the charged my card $150 for 2 towels being messed up. I talked to him and with no remorse and he stood on $150 for 2 towels. I would not recommend this place to anyone. I definitely regret EVER visiting this hotel. Never again. The most horrible and heartbreaking experience i have ever experienced from a Hilton. This was not Hilton service that I am used to. The breakfast is $13 and it's not very good at all. With a hotel as old as it is they should at least have breakfast. Not saying it's right but people still towels and don't get charged $75 per towel.