Harrah's Kansas City, A Caesars Destination

Nice room very clean and fantastic staff all the right accommodations and great places to eat plus awesome promotions.

The absolute worst place to go, I would choose anywhere besides here. The service they offer is just rude the whole time.

Felt like a motel 6 quality of room each of my 4 nights slept absolutely horrible! Hotel uses the cheapest low count thread bedding and sheets are SOOOOOO HARD AND SCRATCHY making it IMPOSSIBLE to feel comfortable or relax as it felt I was sleeping on SANDPAPER and it's apparent their maids don't know about FABRIC SOFTNER as sheets felt they are washed in HARD water and not softened with dryer sheets or liquid fabric softener. I am surprised who ever the housekeeping manager is finds this acceptable? Maybe they themselves haven't slept in their own hotel? Or imagined how a guest would feel sleeping on their hard scratchy sheets!! Also, I have a neck injury and the pillows were the absolute worst pillow I've ever experienced in a hotel-PILLOWS stuffed with cheap cotton so HiGH AND STIIFF and HARD that made it impossible to lay your head on (unless your a 300 lb+ person) Its obvious this hotel doesn't invest in quality linens or pillows (just buying the cheapest in BULK) to benefit their profits but give guests the lowest possible quality of sleep. I asked front desk to please bring me a different pillow but they said that's not possible that all their pillows are the same! Maid (Aurora) was young and snotty using TONS of cleaning detergent in an insane amount in the next room it started coming thru my vents making it hard to breathe! When I told her I could smell all her cleaning solution (smelled like pinesol - which I'm ALLERGIC to) she gave me a snippy little attitude and continued to use even MORE making the ENTIRE floor so strong! I continued to tell her that she's using too much if it's coming thru my vents to my room and she just rolled her eyes at me after I asked her to please stop using soooo much as it's strong and I'm allergic! She only ignored me and went to the other room on the other side of my room and used even more till I finally reported to the front desk and was moved to a different room! I've stayed at other Ceasars/Harrahs hotels and was expecting this hotel to match up to the quality of the others... but never again will I stay here.

Upgraded to 2 smaller beds & an oversized bathroom When we arrived we were told that our room was going to be "upgraded" for whatever reason which sounded like a great thing. When we got to our "improved" we found that our room that was supposed to have 1 KING size bed was now a room with 2 FULL beds. I am not a very small man and take up most of a full bed. Unfortunately this led to one of us being "kicked out of bed" each night unintentionally by simply rolling over to get comfortable. The only part that looked "upgraded" was the bathroom which had a separate bathtub and shower, but was very unnecessary in my unprofessional opinion.

The bed was comfortable. The Restaurant Brew was good. Hopefully it stays around. We stayed in the Las Vegas tower. We will be back.