Complex Spring Hill, Jl. Benyamin Suaeb, Pademangan Tim., Kec. Pademangan, Jkt Utara, Daerah, Pademangan, North Jakarta, Jakarta, Special Capital Region of Jakarta, 14410, IndonesiaView Hotel Details
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Swiss-Belinn Kemayoran Guest Reviews
4.1/5
Very Good
149 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities3.9
Service4.2
Cleanliness4.1
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All reviews(149)
Positive reviews(140)
Reviews with photos/video(24)
Great service(23)
Awesome stay(20)
Clean and tidy(12)
Convenient location(9)
Great location(8)
Offers pick-up/drop-offs(6)
Average sound insulation(6)
Negative reviews(9)
Anonymous User
Superior Deluxe Queen Room
Stayed in Jun 2024
Business travelers
5 review
2.7/5
Posted on Jul 27, 2024
Booked a 2 days stay in this hotel for non-smoking room on Trip. But was given a smoking room on the smoking floor. Worset of all, there were many cockroaches inside the room. Even I had feedback several times to the front desk staff. Their staff just apologise. But can't do anything to help.
Also, the button for the LIFT in the lobby to room is faulty. Have to press hard in order to work.
I will never go back to this hotel anymore.
Response from Property: Dear Sir/Madam,Thank you for choosing us as your preferred hotel in Jakarta.We deeply regret that your stay did not meet your expectations and that you encountered issues with the room and the lift button.We apologize for the inconvenience caused by being placed in a smoking room despite your request for a non-smoking room, and we are especially sorry to hear about the presence of cockroaches. This is certainly not the standard of cleanliness we aim to provide. Additionally, the issue with the lift button is concerning, and we will address this immediately to ensure it is fixed.Your feedback is crucial for us to improve our services, and we will take your comments seriously as we work to rectify these issues. We hope you will consider giving us another chance in the future to demonstrate our commitment to providing a better experience. We are looking forward to welcoming you back in the near future.Sincerely Yours,Swiss-Belinn Kemayoran Jakarta
DANIELwalking
Superior Deluxe Queen Room
Stayed in Sep 2024
Business travelers
22 review
5.0/5
Outstanding
Posted on Oct 14, 2024
nice stay , used to stay many times
Response from Property: Dear Valued Guest,Thank you for staying at our hotel and giving us the perfect score!We are glad to hear that you had an enjoyable stay and this means a lot to us. Once again thank you so much for giving us the perfect score. We do really hope that your remaining stay will be memorable. It means so much that you would recommend us so highly and we look forward to welcoming you back anytime in the future.Warmest Regards,Swiss-Belinn Kemayoran
ag0206
Superior Deluxe Twin Room
Stayed in Sep 2024
Business travelers
12 review
2.7/5
Posted on Oct 11, 2024
the location of the hotel is a bit away from the city but hotel property is great and offers excellent services
Response from Property: Dear Valued Guest,Thank you for highlighting our location and service! We really appreciate that you took your time to write such a positive review about us. We are glad to hear that you had an enjoyable stay and this means a lot to us. We highly appreciate your comments and feedback as it helps us improve our quality and service. Again, thank you so much for this extended review and welcome back to Swiss-Belinn Kemayoran anytime.Sincerely,Swiss-Belinn Kemayoran
Guest User
Superior Deluxe Queen Room
Stayed in Aug 2024
Business travelers
2 review
3.0/5
Posted on Oct 15, 2024
Service and Food Varieties were okay. Location wise is near to the EXPO. Nearby Food choice was kind of limited.
Response from Property: Dear Valued Guest,Thank you for highlighting our service and food! We really appreciate that you took your time to write such a positive review about us. We are glad to hear that you had an enjoyable stay and this means a lot to us. We highly appreciate your comments and feedback as it helps us improve our quality and service. Again, thank you so much for this extended review and welcome back to Swiss-Belinn Kemayoran anytime.Sincerely,Swiss-Belinn Kemayoran
Aelina Senitro
Superior Deluxe Queen Room
Stayed in Jun 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Jul 25, 2024
No frill hotel. For the price it deliver more value.
Best if u going expo cos they have shuttle bus. Service is good everyone is friendly. Will stay again if need to go expo
Response from Property: Dear Ibu Aelina,Thank you for choosing us as your preferred hotel in Jakarta.We're thrilled you found our hotel to be a great value and that our shuttle service made your expo visit easier. It’s fantastic to hear you enjoyed our friendly service—it means a lot to us. We can’t wait to welcome you back!Sincerely Yours,Swiss-Belinn Kemayoran
Yovi
Superior Deluxe Twin Room
Stayed in Nov 2023
Travel with friends
14 review
5.0/5
Outstanding
Posted on Dec 24, 2023
Fast services, full amenities, only outdoor swimming pool near restaurants, the breakfast is fantastic, full of varieties, local and western food
Response from Property: Dear Valued GuestThank you for highlighting our service and facilities! We really appreciate that you took your time to write such a positive review about us. I'm glad to hear that you had an enjoyable stay and this means a lot to us. We highly appreciate your comments and feedback as it helps us improve our quality and service. Again, thank you so much for this extended review and welcome back to Swiss-Belinn Kemayoran anytime.Sincerely,Supentri – General Manager
Kikiasmara
Deluxe Premier Queen Room
Stayed in May 2024
Family
8 review
4.5/5
Great
Posted on Sep 2, 2024
Conveniently located near the Jakarta Fair.
Hotel provides free shuttle to the fair as well.
Good service and value for money.
Response from Property: Dear Valued Guest,Thank you for staying with us and sharing your experience on Ctrip. What a great pleasure it was to read your praise regarding your most recent stay at our hotel. Your helpful comments are much appreciated and your feedback will help us to continually improve our services. We hope that you will decide to join us again the next time when you return to Jakarta!Kind Regards,Swiss-Belinn Kemayoran
Anonymous User
Superior Deluxe Queen Room
Stayed in Dec 2023
Business travelers
4 review
4.7/5
Amazing
Posted on Jan 12, 2024
This hotel is Very goodd, and i will book again another times
Response from Property: Dear Valued Guest, Warmest Greetings from Swiss-Belinn Kemayoran, Where Value Meets Comfort...Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Your kind comments about cleanliness are highly appreciated and will review and share to the concerned departments. If you would be willing to give us a great chance to turn your experience around. It would be such a pleasure to personally welcome you back to our property.Kind Regards,Supentri
Mandira Bienna
Superior Deluxe Queen Room
Stayed in Jul 2023
Couples
3 review
4.7/5
Amazing
Posted on Aug 19, 2023
Actually it’s my extension booked for the previous stay, but I booked for the lower class of room. Luckily the hotel give the same room as a previous night so I didn’t need to change my room even though in a different class of room. Thanks Swiss-Belin Kemayoran!
Response from Property: Dear Mandira Bienna,Thank you for staying at our hotel and giving us the perfect score!We are glad to hear that you had an enjoyable stay and this means a lot to us. Once again thank you so much for giving us the perfect score. We do really hope that your remaining stay will be memorable. It means so much that you would recommend us so highly and we look forward to welcoming you back anytime in the future.Warmest Regards,Swiss-Belinn KemayoranSalam,Swiss-Belinn kemayoran
karam
Deluxe Premier Queen Room
Stayed in Sep 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 8, 2023
the environment is very nice
Response from Property: Dear Valued Guest, Thank you for staying at our hotel and giving us the perfect score! We are glad to hear that you had an enjoyable stay and this means a lot to us. Once again thank you so much for giving us the perfect score. We do really hope that your remaining stay will be memorable. It means so much that you would recommend us so highly and we look forward to welcoming you back anytime in the future. Warmest Regards, Swiss-Belinn Kemayoran
iam bodyfit
Superior Deluxe Twin Room
Stayed in Oct 2024
Family
7 review
5.0/5
Outstanding
Posted on Nov 17, 2024
All is good, pertahankan yaaa
Response from Property: Dear Tamu yang Terhormat,Terima kasih untuk respon positif yang diberikan terhadap Swiss-Belinn Kemayoran.Sudah menjadi kewa****n kami untuk memberikan pelayanan yang terbaik bagi semua tamu, sesuai dengan tagline kami “Where Value Meet Comfort”. Keberhasilan kami dalam mempersembahkan pelayanan, fasilitas dan makanan yang terbaik tentunya tak lepas dari dukungan dari para tamu.Sekali lagi kami ucapkan terima kasih atas komentar yang berharga ini. Kami menantikan kunjungan anda kembali di Swiss-Belinn Kemayoran.Salam,Swiss-Belinn kemayoran
A
Superior Deluxe Twin Room
Stayed in Nov 2023
Family
3 review
4.7/5
Amazing
Posted on Jan 3, 2024
Nothing to complain. Everything's perfect. Room, location, smart tv, breakfast, pool, all good.
Response from Property: Dear Valued Guest, Warmest Greetings from Swiss-Belinn Kemayoran, Where Value Meets Comfort...Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Your kind comments about cleanliness are highly appreciated and will review and share to the concerned departments. If you would be willing to give us a great chance to turn your experience around. It would be such a pleasure to personally welcome you back to our property.Kind Regards,Supentri
Mahmood Arif
Deluxe Premier Queen Room
Stayed in Sep 2023
Other
2 review
1.0/5
Posted on Oct 22, 2023
I stay 3 nights from 19 October 23 check out 22 October 23
Every day same breakfast - rice - frozen fry fish-mix veg -potatoes-red beans all breakfast not fresh start day this daily breakfast feel very bad breakfast not fresh I not recommend this hotel
Response from Property: Dear Valued Guest,Warmest greetings from Swiss-Belinn Kemayoran JakartaThank you for staying with us and taking the time to share the review. We regret to hear that you were disappointed with our facilities. This issue has immediately been addressed with the team. Rest assured that we are trying our best to improve and avoid such problems in the future. We hope to welcome you back soon again to show you our improvements.Best regards,Swiss-Belinn Kemayoran
Anonymous User
Superior Deluxe Queen Room
Stayed in Feb 2023
Other
17 review
5.0/5
Outstanding
Posted on Apr 24, 2023
cool place
nice place and amazing place
someday will go again here
Thank you
Response from Property: Dear Valued Guest,Thank you for highlighting our cleanliness! We really appreciate that you took your time to write such a positive review about us. We are glad to hear that you had an enjoyable stay and this means a lot to us. We highly appreciate your comments and feedback as it helps us improve our quality and service. Again, thank you so much for this extended review and welcome back to Swiss-Belinn Kemayoran anytime.Sincerely,Swiss-Belinn Kemayoran
Robert
Superior Deluxe Queen Room
Stayed in Nov 2023
Family
91 review
4.0/5
Very Good
Posted on Dec 9, 2023
Nice room, clean, breakfast many variants. Recomended hotel
Response from Property: Dear Robert,Thank you for granting us the score on Ctrip. We are delighted that we exceeded your business trip expectations and that you found the hotel to be nice. We would like to express my sincere thanks for your good comments about our facilities and breakfast. Looking forward to welcoming you back on the next visit. With warm regards all of us here at Swiss-Belinn KemayoranWith much appreciation,Swiss-Belinn Kemayoran