North Devon resort

Pictures on the website are nothing to what you get after paying early check in which was from 12-4 we arrived at 2pm to find there were no keys and someone had to run around and find eventually getting into our apartment to a disguising smell coming from the fridge I contacted reception who sent housekeeping up (who was very nice ) they exchanged the fridge for a new one and we had to tape the door closed as wouldn’t stay shut the cups were all stained and were replaced with new ones the shower was mouldy I went to supermarket and brought cleaning stuff to clean it cooker and pans were dirty grill didn’t work stains on sofas which they put covers over

Overall very good. Accommodation and public areas very clean and generally tidy. What makes it good are the staff. All especially reception staff were very helpful and friendly. A bit more attention to detail needed from housekeeping - several items missing, no wash liquid, handwashing or shower gel in the containers -had to ask reception staff to sort. No plug for kitchen sink, dishwasher not working on arrival but nothing to wash up with. Appearance of exterior needs improving as first impressions are that the resort is tired and run down, but the interior is overall very good.

The customer service was lovely. The area outside the accommodation old and tired rotten decking boards at the top of the steps leading into the accommodation. The accommodation even though we appreciate it is end of season very tired and needs attention. We paid for a sea view but the windows and frames was very dirty , hard to open and shut also one was cracked. Trip hazard as broken threshold into the bathroom. Two single beds put together as a double, different heights so we kept falling into the middle of the bed (poor sleep) fan to the bathroom on all night as didn't have an option to turn if off without loosing the lights. Fridge was also noisy so again ( poor sleep ) left a list with reception. As we was only there for two nights and was out most of the time we didn't ask to be moved but if it was a longer stay we would of asked to be moved or asked for a refund and either tried somewhere else or gone home.

We stayed in a 2 dedroom standard apartment (22G) which was spacious, however dirty with stains all up the walls, sofas and a huge one on the carpet. Very disappointed with the cleanliness and stained furnishings. We always stay in budget accomodation, however we have never experienced such a run down apartment. I spent 30 minutes cleaning the apartment and put towels over the dirty sofas to make it more comfortable. The pool, bar and restaurant were excellent and the staff were lovely.

Comfortable family accommodation. We liked the swimming pool that didn't need to be booked in advance and was not far from our apartment. The entertainment was fun, too. A 20min walk to Ilfracombe and lots of surrounding attractions. A great summer holiday.

This place is absolutely dire and I really wouldn't send my worst enemy here. The pictures are misleading and make it look much nicer than it really is. The 'resort' overlooks a derelict building which is boarded up and has a large amount of furniture dumped outside. The door to our apartment didn't lock, the walls were thin enough to hear our neighbours, the shower was dirty, the dining table was uncleaned and the kitchen had minimal equipment. Certainly not enough to prepare anything other than a ready meal. On the 'resort' grounds there were a number of buildings that appeared to be in a state of disrepair, which were supposed to be secured to prevent access. They were not properly secured and could easily be accessed by anyone, including children. Outside the reception area there was a dead mouse and an 'unidentified ' stain on the ground. If you have any problems after reception closes, no emergency contact details are provided. You have to speak to the other staff members who, I am led to believe, do not work directly for NDR but separate businesses. We also understand, from local residents, that NDR currently provide accomodation to the local authority. The whole vibe of the place is understandly very 'off'. We reported our concerns to NDR the following morning and were met with sympathetic disinterest. We were advised to complain to the booking agent, who in turn advised us to complain directly to NDR. We have complained to all involved parties and have not yet received any response. We left after 1 night here because it was so awful and we would not recommend NDR to anyone. Ilfracombe as a whole is suffering from a lack of funding making it appear very 'unloved'. There are some lovely little cafés and businesses who really do their best to lift the somewhat broken spirit of Ilfracombe.