Noboribetsu Onsen-cho 203-1, Noboribetsu City, Hokkaido, 059-0596, JapanSee Hotel Details
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1 night
Guest Reviews
8.1/10
Very Good
295 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.1
Amenities7.9
Service8.0
Cleanliness8.2
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All reviews(295)
Positive reviews(255)
Reviews with photos/video(105)
Relaxing hot springs(66)
Offers pick-up/drop-offs(40)
Tasty food(20)
Great value for money(19)
Close to airport(14)
Large rooms(11)
Easy to get around(8)
Shower difficult to use(4)
Negative reviews(40)
Ne0
Japanese Style Room Smoking
Stayed in Jan 2025
Solo traveler
9 review
9.0/10
Great
Posted on Feb 28, 2025
Hotel was located higher up at noboribetsu. You can take the public bus and alighted at the last bus stop.
Booked a room with a very traditional Japanese style. I need to lay a few mattresses for my sleep.
Hotel has private onsen and a wide variety of breakfast and dinner buffet. Lobby has a supermart which open only at certain timing. There’s few vendor machines available for drinks.
Hotel staffs can speak simple
English.
Make sure you include both as dinning out will be difficult.
Take note u need to have a time table of the public bus to travel around noboribetsu.
6/15
Explorer boy
Japanese-Western Style Room Non Smoking
Stayed in Jan 2025
Family
61 review
8.5/10
Very Good
Posted on Mar 18, 2025
I stayed in a traditional Japanese-style room with tatami mats and a futon. The room was spacious, clean, and offered a spectacular view of snow and mountain. For those who prefer modern comforts, the resort also has Western-style rooms with private onsen tubs.recommended 👍
BH88
Japanese Style Room Smoking
Stayed in Jan 2025
Traveling with friends
15 review
5.5/10
Posted on Feb 8, 2025
Points to Highlight:
1) Shuttle Bus Booking Experience:
Booking the shuttle bus was a frustrating experience. The reservation form received no response, so I had to call the provided phone number. However, the lady who answered spoke limited English. I repeatedly asked her to speak slowly, but she was somewhat rude and refused to provide booking details such as a confirmation number or even her name. She abruptly ended the call after confirming my shuttle booking. This left me feeling uneasy until check-in day when I finally saw my details on the list. While her attitude was not the best, she did complete the booking, so I have no major complaints.
For reference, the shuttle bus costs 2,000 yen for a round trip if booked through third-party services.
2) Hotel Bathroom Issue:
Upon checking into the hotel, we discovered that the bathroom was flooded with water. At first, my friend assumed it was due to not closing the shower curtain properly and cleaned it up. However, when the next person used the shower, the flooding happened again. We then realized the issue was caused by a clogged drain.
Since there was no phone number provided to contact reception, I had to go down personally and show them a picture of the flooded bathroom, as the water level had risen to about 2 cm. Within 15 minutes, a technician arrived and did a great job clearing the blockage and draining the water.
The next day, we received additional dishes with our dinner. I’m not sure if this was a complimentary gesture due to the bathroom issue, but what really impressed us was the technician’s professionalism and excellent attitude in resolving the problem.
3) Overall Hotel Experience:
The hotel itself feels a bit old-fashioned and overpriced, especially considering the bathroom faucet requires separate controls for hot and cold water, which can be inconvenient.
That said, the onsen experience in winter was enjoyable. However, guests are charged an additional 300 yen per person per day for onsen cleaning costs, regardless of whether they use the facility or not.
Thammanart
Japanese Style Room Non Smoking
Stayed in Mar 2025
Couple
16 review
10/10
Outstanding
Posted on May 6, 2025
Good place to stay.
zyss66
Japanese Style Room Non Smoking
Stayed in Dec 2024
Family
3 review
9.0/10
Great
Posted on Apr 15, 2025
Great place to stay for families! Food and facilities were good.
Shuk Yee
Japanese-Western Style Room Non Smoking
Stayed in Apr 2025
Family
4 review
9.0/10
Great
Posted on May 12, 2025
Gorgeous hot spring hotel with nice western and tatami room with half or full boarded option. Both breakfast and dinner are nice and delicious. Coffee is the best. Would recommend friends to this hot spring hotel.
J
Japanese-Western Style Room Non Smoking
Stayed in Mar 2025
Couple
4 review
8.5/10
Very Good
Posted on Apr 12, 2025
Good old onsen hotel, the outdoor onsen facility is nice and the breakfast is awesome. However, room is kind of old and the carpet is a little dusty. Overall 4/5
Anonymous User
Japanese-Western Style Room Non Smoking
Stayed in May 2025
Family
1 review
6.0/10
Posted on Jun 19, 2025
The toilet is extremely small. Can’t even turn without knocking into anything.
Guest User
Japanese Style Room Non Smoking
Stayed in Apr 2025
Family
7 review
6.5/10
Posted on May 6, 2025
Staying on the low floor tends to have smell from restaurant. Not very pleasant
Henry Hin Pui
Relax Japanese Western Room Non Smoking
Stayed in Aug 2024
Couple
3 review
8.0/10
Very Good
Posted on Sep 19, 2024
Hotel is a bit dated, disappointed about the breakfast and dinner as not much varieties.
chon hor
Japanese Style Room Non Smoking
Stayed in Apr 2025
Traveling with friends
5 review
8.0/10
Very Good
Posted on May 31, 2025
Friendly staff. Nice dinner and breakfast buffet. Onsen is excellent
JohnKennett
Japanese Style Room Non Smoking
Stayed in Sep 2024
Solo traveler
7 review
9.5/10
Amazing
Posted on Oct 5, 2024
Great location, excellent onsen. Breakfast was solid. Recommend
Skjohnny
Relax Japanese Western Room Non Smoking
Stayed in Aug 2024
Couple
54 review
10/10
Outstanding
Posted on Sep 28, 2024
Provided very good service excellent hotel
Ming
Japanese Style Room Non Smoking
Stayed in Nov 2024
Family
2 review
9.5/10
Amazing
Posted on Jan 11, 2025
Great location next to Toya Lake. Happy with service although room price is high during Christmas time
my.breathe.on.earth
Run Of House
Stayed in Nov 2024
Couple
6 review
6.0/10
Posted on Dec 25, 2024
Value for money. The hotel is old so don't expect the room to be nicely furnished.