One Holyrood Hotel & Cafe

This hotel has taken £200 from my bank account without warning before my holiday started, after I was specifically told by telephone that nothing would be due until arrival. This is a serious breach of trust before my stay has even begun. I cannot even get through to them on the telephone now, so I am hoping someone will notice this review at the very least.

Great service - lovely room and really friendly - breakfast was great. Nothing was wrong with this and they were all very concerned to make our stay as easy as possible - would thoroughly recommend if you are in the area. Beds and bathroom particularly good

We went here for breakfast with another couple who had been before on numberous occasions during festival weekend, despite not staying there. We waited at the door as the sign advised and waited to be seen to a table. The busy waitress kindly said to find any free table, take a menu and order at the counter. Many tables had reserved signs on, and many were taken as it was particularly busy, but we found a table in the beautiful garden area and sat down. When my husband went in to place our order, he was greeted by the rather rude, fussy, matriarchal lady (clearly in charge!) who asked if we had made a reservation, to which my husband replied that we had not. He explained that we had been told that we could find a table anywhere. She was very brusque with him, and said that in which case, food would take longer to arrive. Time was not a problem for us, and actually, the wait wasn't that long at all, and our breakfasts were very tasty - you can't really go wrong there though. The younger, hard-working, polite waitresses were lovely in comparisson. It seems a strange policy to have in place when 'walk-ins' are clearly allowed. I've been to many 'posh' places, and have never been made to feel so unwelcome.

Pro: Conveniently located within the town and on a quiet street Clean and comfortable room Excellent breakfast included in room cost Beautiful garden with tables Friendly and helpful staff This small hotel is also a restaurant serving lunch and really nice teas! Con: Rooms are not as soundproofed from neighboring rooms. Any talking, moving about, drawer closing or door shutting may be noticeable.

The ensuite apartment is located at another building, just 2 mins walk from the reception. it is well equipped and very beautiful decoration. We had good time staying here. My mistake I overlooked that breakfast is not included, and it is not allowed to pay extra for the breakfast which disappointed us.

My fiancée and I recently had the most wonderful stay in Newport. The building itself is truly stunning, steeped in history that added a unique charm to our experience. Beyond the beautiful architecture, the staff were incredibly friendly and welcoming, making us feel right at home from the moment we arrived. We were also particularly impressed with their breakfast service – the selection and quality were truly outstanding and a delightful start to each day. We left feeling refreshed and with fantastic memories of our time here. Highly recommend for a truly special and memorable stay!