Hyatt Place New York Chelsea Reviews

Rooms are really small. But service is excellent. From the reception to the staff in dining area. During our stay all 4 elevators were working. The best part of this hotel is the location close to the subway station and has a great view of Empire State Building. We will stay again here next time for sure

Nice view from my room, high up ! Overall room size was decent, clean and tidy. One complaint is no amenities provide.

Good stay at hotel. Room was nice, it wasn’t too spacious but view was great. The elevators worked pretty smoothly and I never had to wait to long. The service was decent and staff friendly. Overall I would give my experience an 8/10.

hotel room is small (17 sqm), but practical. Included breakfast is a nice feature even though it is chaotic at times. Staff is super friendly and helpful, definitely a feature to mention. Room service a bit funky ... one day our soap (not even half used) was gone without replacement, one day only one shower towel, ... and one day a bottle of cleaning detergent was left in the room. The elevator logic would need some overhaul ... with 40+ floors and 4 elevators, it took sometimes up to 15min to catch an elevator (going down), and once inside and full it still stopped at every floor (some more clever logic - not the hotel's fault, but the elevator manufacturer's) announcing that it is full and people standing outside should wait for the next available one. Overall, even with the critical points mentioned, the expectations were met.

Convenient and very clean. Wish the elector is more friendly. Breakfast is basic but etiquette

This hotel is very good. I would recommend it to all. Firstly the location is very useful. Since it’s in the middle it’s not too far from any of the attractions that you’ll go and see while in New York. It’s close to subway stations, 6 mins walking depending on which line you want to use. the breakfast is good, options are plenty, seating area is plenty. Hotel staff are very helpful, kind. I enjoyed my stay here and would for sure recommend it.

Great stay at Hyatt Chelsea! Night view of NY skyline is amazing, and it’s close to metro stations and shopping districts.

Very nice hotel located in a very convenient area to walk around and to take public transportation. Also, it’s near Eataly which is very convenient if you crave real espresso and great Italian food. The staff is smiling and quite nice. Breakfast is fine. Definitely a good choice

hotel staff service terrible&lift works very slow

Service is terrible. Especially receptionist. Very unhelpful

Incredible views, the hotel is centrally located, clean and very friendly, everything is very comfortable.

I am satisfied with the friendly service and clean room.

Very good stay, just always too many people in the elevators, long wait when you are on the 27th floor

The hotel was very clean and the staff was super friendly. Our room was very spacious and we had a great view of the Empire State Building! Times Square was about a 20-minute walk away. There were lots of food, transportation and shopping options around the hotel. We really liked it and it was ideal for exploring New York.