Doubletree by Hilton New York Times Square West

Doubletree by Hilton New York Times Square West Reviews

Doubletree by Hilton New York Times Square West

350 West 40th Street, New York, New York State, 10018See Hotel Details
Doubletree by Hilton New York Times Square West
Doubletree by Hilton New York Times Square WestDoubletree by Hilton New York Times Square WestDoubletree by Hilton New York Times Square West
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1 night

Guest Reviews

7.7/10
Good
159 review
Verified reviews
Location8.3
Amenities7.1
Service7.6
Cleanliness7.8
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All reviews(159)
Positive reviews(136)
Reviews with photos/video(35)
Awesome stay(28)
Friendly host(23)
Small room size(22)
Convenient location(16)
Easy to get around(11)
Close to metro(5)
Negative reviews(23)
Guest User
City View Premium Two Double Room
Stayed in Jun 2025
Family
5 review
4.0/10
Posted on Jul 21, 2025
The worst and the most expensive hotel we stayed during our 11 days family trip in the US. Very small, dark in room, bad air conditioning and very simple breakfast. Wouldnt recommend anyone for this experience.
Anonymous User
Standard King Room
Stayed in Feb 2025
Couple
4 review
9.0/10
Great
Posted on Mar 27, 2025
Hotel’s location is great as the subway is around the corner and it’s within walking distance to Times Square
Maryna
Standard Two Double Room
Stayed in Mar 2025
Traveling with friends
13 review
8.0/10
Very Good
Posted on Apr 20, 2025
The hotel offer is with the good service, helpful and friendly.
Guest User
Standard Two Double Room
Stayed in Jun 2025
Family
3 review
5.0/10
Posted on Jul 30, 2025
Too crowded. Need wait a long time to get lift. Bad service. They charge for overnight luggage service
Guest User
Accessible King Room with Shower
Stayed in Jun 2025
Traveling with friends
1 review
4.5/10
Posted on Jul 26, 2025
Front desk staff are not the friendliest / not sincere. We were scolded for getting the water bottle by one lady eventhough, we are entitled to have 2 bottle per day. Lobby is always packed. Servicea aren't Hilton standard sadly to say.
Makara Ly
Standard King Room
Stayed in Mar 2025
Couple
1 review
9.0/10
Great
Posted on Apr 19, 2025
Good location for time square area
Traveling_HWM
Standard King Room
Stayed in Mar 2025
Couple
8 review
8.5/10
Very Good
Posted on May 12, 2025
It was a great stay. We received 2 chocolate chip cookies as a welcome gift. The location was great as it is a 10mins walk to Times Square as well as the subway
Guest User
Standard King Room
Stayed in Mar 2025
Couple
2 review
7.5/10
Posted on Apr 13, 2025
Great hotel in the middle of time square. Good access to transits. I love the warm cookies at double tree but this location has cold cookies.
Anonymous User
Standard King Room
Stayed in Feb 2025
Family
23 review
6.5/10
Posted on Mar 25, 2025
Decent experience, location was nice. However, the water system was disappointing as water was constantly cloudy even after complaining. Rooms were very small as well, which is although understandable since it’s manhattan. Staffs were friendly though, which was nice.
Guest User
Standard King Room
Stayed in Aug 2024
Solo traveler
2 review
7.5/10
Posted on Oct 9, 2024
Honestly, room was smaller than expected. The only good point about this room is the location as it’s 5-10 minutes away from Time Square. For its price honestly i feel is a pricey. Just know you’re only paying for the location and not the room.
Chung Man Sammie
Standard King Room
Stayed in Aug 2024
Business traveler
2 review
5.0/10
Posted on Sep 22, 2024
The room is nothing like the hotel photos. It was dark as there are only the bedsides lights and small light in the entrance. The bedside lights are of different color. There is no drinking water, no fridge in the room. The elevators are wore out and have holes on the wall?! It is a very busy hotel but the front desk has usually one person when I was here. Always need to wait.
BADBANK
Standard King Room
Stayed in Mar 2025
Couple
1 review
7.5/10
Posted on Apr 16, 2025
THE FRONT DESK STAFF WAS PHENOMENAL BUT THE CLEANING STAFF LET ROOM TO BE DESRIED
Natti G
Standard King Room
Stayed in Jan 2025
Traveling with friends
9 review
8.5/10
Very Good
Posted on Feb 25, 2025
Great location. Small room. Heater is very loud Lines to the elevator No mini fridge
Alla
Standard King Room
Stayed in Nov 2024
Family
1 review
7.5/10
Posted on Jan 7, 2025
Perfect location. Room sizes much smaller than expected. Nice roof top bar. Breakfast okay. Nice staff.
Qiuhui
Standard King Room
Stayed in Apr 2024
Solo traveler
1 review
7.0/10
Posted on May 27, 2024
The location is a bit of a walk from Times Square and when walking back at night, I was aggressively approached by a black male who was yelling “do not walk here” and he lunged towards me causing me to jump back. The room was relatively clean with basic amenities provided. Housekeeping is only done after 4pm for my room but might differ for others. Early check in is available at a cost (cannot remember whether it’s USD100-150) when I called to enquire ahead of my stay. Not an issue as I could leave my luggage at the hotel in the morning and check in at 3pm.