Holiday Inn Express Manhattan Midtown West New York Reviews

Unfortunately, our experience did not meet the expectations we had based on the photos and information provided at the time of booking. Upon arrival, we were surprised to find that the hotel was under construction, which was not communicated in advance. The room we received was significantly smaller than expected and had a fly infestation. Given that we arrived around midnight after a long journey, we were exhausted but still raised our concerns with the manager tWe regret to say that our experience did not meet the expectations we had based on the photos and information provided at the time of booking. Upon our arrival, we were surprised to find that the hotel was under construction, which had not been communicated to us in advance. The room we were assigned was significantly smaller than we had anticipated and also had a fly infestation. After a long journey, we arrived around midnight, feeling exhausted, but we still raised our concerns with the manager the following morning. Unfortunately, we were informed that the hotel was fully booked and that no alternative room was available. Additionally, the breakfast area was overcrowded, and despite waiting for a long time, we were unable to get any food. These circumstances forced us to relocate to another hotel in search of a more comfortable stay. We wanted to share this feedback so that you are aware of the challenges we faced. We hope that steps can be taken to better align the guest experience with the expectations set during the booking process. Thank you for your time and understanding.

As depicted. Far on the west side, but easy to walk to subway stations and order car services

I would recommend Holiday Inn Manhattan NYC to travelers looking for a comfortable and convenient accommodation option in the heart of Manhattan. With its friendly staff, clean rooms, and prime location, it offers excellent value for a memorable stay in the Big Apple.

Friendly hotel. Lovely breakfast

Great stay, excellent location and fantastic staff.

The hot breakfast was late after 7 am and was not ready on time at 6:30 Am

Smooth check in and check out service. Appreciated that the hotel help keep luggages after checkout. Just a little distance from the nearest metro station.

We had to book this last minute and it was in a great location with friendly staff.

This hotel was so expensive but it was pretty BAD. I’ll recommend to lower the price. It was not clean and it smelled bad too.

Great location. Hotel could use some updating. Very friendly & helpful front desk. Breakfast was good, but very busy.

thank u

I ordered two reservation online of double bed room （Dec 24th and Dec 25th）, and we made full payment in advance. at same time，it obvious labels the order cannot be canceled. however the clerk (the guy working in the night of Dec 24th) sold out my room. 1 He sold out my room without any information , he told me because it is the Christmas Eve and there are many customers. you are late. 2 I have made full payment in advance, the room should belong to me at this time. the employee has been seriously in breach of the contract. it is nothing with late or not. 3 the front dest guy attitude was rude. the guy said you are late you did not inform me, tonight it is so many customers. I said the airline is late. it is out of my control. We were more than 13 hours on the flight. How can I inform you. the guy let me discuss with airline for compensation. it is nothing with him. 4 He hold my credit cark in whole night without inform me. I do not know what he done in my credit card. This holiday inn is trash， it out of your mind.

Not good

The hotel is located in the center of Manhattan, with convenient transportation, good location, convenient shopping, warm and thoughtful service from the staff, and a comfortable environment. The hotel has a good breakfast, good location, convenient transportation, and cleanliness.