The St. Regis New York Reviews

Bad review. It's a pity that such a beautiful hotel has a good initial impression, good location, suites with butler service, and the butler service attitude is also very good. It's a pity that such a good hotel under Marriott's management is now chaotic. It's like a black shop. I paid for the room in advance I was deducted a room fee when I checked in. It was such a large sum of money. After several negotiations with the Ctrip staff, we finally settled the bill. We sent us coupons for haircuts, meals, etc. when we checked in, so we went to the hairdressing salon on the same day I got a haircut with a coupon, and the hairdresser accepted the 50 yuan coupon. When it came time to negotiate with the financial department for extra charges, they refused to accept the coupon and insisted that the haircut is not discounted and only for catering. In short, I feel that the other party has found a way to deduct more money from the guests. The coupon has already been taken away by the barber, and it’s a small amount of money. We have already left New York, so we can only refund the large room fee. There is a bank record and they can’t deny it, but the refund took many days to arrive. returned to the account. This hotel is not good, never to live again!