Microtel Inn & Suites by Wyndham New Ulm

In town for a four day stay, checked in on Thursday afternoon. Room was ready, we needed 2 rooms, and we were placed next to each other, but not adjoining. Used the carts available in the lobby to bring in our belongings and all 3 carts had bad wheels.Made in almost impossible to use. Started with what has become in my option a hotel problem everywhere the smell in the hallway of what I can only assume is some type of vaping. Room also had a bit of a stall odor to the air, once we ran the fan and air conditioning, it seemed to help with the rest of the stay. Rooms are very basic, and smaller than most. No closet or hangers which were needed as we had clothes for the funeral we were in town to attend. Hot water was minimal, and the towels smelled a bit of bleach, as did the bedding. Unlike some current hotels there they did not provide shampoo/conditioner/body wash in the shower. Pool was unavailable, and mid day Saturday, the shut off the water to the whole hotel. With no notice, to fix the pool, but the pool never opened at any point in our stay. Breakfast was really appalling, not staff to keep the area clean, they offered a few baked goods. muffins, bagels etc, but did not have anything hot, except waffles (and only one waffle maker). Seating was limited, so best to plan to take it back to your room. Came out to my vehicle, after our second night to find a scratch on the back wheel well. As I understand New Ulm, has only a few hotel choices, not sure how Microtel compares to the rest.

Hotel smelled like pot in many places, bathtub was dirty, pool bathroom was filthy, side door was always propped open with a piece of metal, there was at many times a man sleeping outside the front door that would talk to my kids and make them feel uncomfortable.

Best customer service I’ve ever had!! Alisha made sure to keep my room clean during my stay. Rooms were very clean and pool was very relaxing.

The beds are comfy and the staff seemed nice. Went there to get away for a night. But why do I have to write a minimum of 100 characters lol.

Love the updates!! Breakfast muffins were delicious. Front desk and housekeeping were very friendly and easily available. Definitely recommend!!

Microtel was new for me. For the money, it was very good. Only negative for me was the lack of a closet when I had 75% of hung clothes. The pegs were quaint, but not the best for business travelers. Didn't discover the two small drawers hidden behind the second bed, halfway into my stay. There will be a next time, overall, I am impressed.