Red Roof Inn & Suites Wilmington - New Castle

Decent hotel for the price. Location was exactly where I needed. At least at the time I was there (Aug 2024) I’d recommend requesting a first floor room.

No bad, nice location, near the riverfront Wilmington where you can discover good restaurants!!!

Taking guest things and no one no who did it. Have to stay at this hotel, because of my situation & that it’s close to my job, but no matter what when you have a do not disturb sign on your door that means don’t come in my room I’ve reported that my personal towels and rags that I brought went missing but no one seems to know which house keeper came in my room. One of them was in my room, because when I got off work and came to take a shower there were no towels or rags in my room at all, and the person at the front desk kept saying ma’am no one came in your room. So I say what they just magically disappeared, because I’m really confused at this point & this was last month and I still wasn’t compensated. Now here’s the second complaint again I have stated I don’t need room service, because I clean my own room & this is another reason why I don’t want or need any of them in my room. They don’t clean rooms after 4pm, but I am video proof. Again this is the second incident now once again some one came in my room again and let me throw this out there my son don’t drink, I complained that my bottle of liquor was stolen out of my room and the lady at the front desk says ask your son what happened to it I stated I did and he said mom it was still sitting where you left it on the lamp same amount I don’t drink why you asking me. So with this I talk back to the person and told her tell whoever was in my room to stay out it was a DND sign on door and they still entered, how I know this fresh towels and rags on bed.

Blah blah blah The stay was ok however the maids are able to come into the rooms whenever they want when tenants aren’t there they do not replenish your linens and towels in a timely manner and the rules are sort of extreme upon check out they told me who had 3 children in my room because one sheet and one rag had a little poo from my baby that I could not get back my deposit and I had to pay for damages because they had to take an extra step to clean the sheet and one rag and told me I should be happy because they were being “generous” by giving me back half my deposit because the maid had to do a little extra work to clean the sheet because they don’t use new things they just wash and reuse the same things in the room. They also told me it’s my fault for not taking my own pictures they also went into the room before I was even done moving things out of the room check out is at 11 they came into my room about 930 and when I came back into my room at that time to make sure I clean and make sure things were right before I checked out she asked me why was I there. But I hadn’t even checked out yet and she was already taking pictures of the room when I arrived the sheets had burn holes as if someone was smoking and burned the blanket and the closet was already broken so I could barely use it.

I didn’t ask for room service today and they came in my room anyway and that they stole my bottle of liquor I had on the desk

WOULD NOT RECOMMEND!! It was horrible. We tried tolerating for the night but the smell was so bad that we had to switch hotels the next day. My daughter was sneezing the whole night almost having an allergic reaction to the smell in the room. The next morning the water was shut off saying there was an issue with the water pump. We asked for a refund after the first night since we weren’t going to stay the second night they said no. They also don’t have a room service number or a customer service number. They didn’t even have the owners number. WOULD NOT RECOMMEND!!! Spend more money and choose a better hotel than this one. Front desk doesn’t seem to have any experience.