DoubleTree by Hilton Wilmington

Location: The hotel is conveniently located near shopping centers and restaurants, making dining and shopping easily accessible. Its proximity to key venues and attractions is often praised by guests, enhancing their overall experience.(based on 1 review)

I would like to convey the details of my stay in Room 162 at the hotel from February 26 until March 2. I chose to stay here rather than the Homewood Suites since I was traveling alone and didn’t need a large room with a kitchen. I traveled all day from Rhode Island and looked forward to relaxing before my busy next few days in Wilmington. The first issue was the icemaker at the end of the hall that did not work. When I went to the front desk to inquire about the location for another ice machine, I was told by the employee who could barely look up from his book, to take my ice bucket to the bar, and the bartender would fill it for me. I’m a capable 64 year-old but is that the response that someone much older than me and possibly not as capable would have received? When I asked the next day if the ice machine would be repaired I was told there is no ice machine on the first floor. Definitely was…have a photo. When I was ready for my evening shower before bed, there was no hot water. The faucet was fully open as well as the shower turned as far to the maximum hot water side and still no hot water. I called the front desk in the morning to inquire if there was a problem. The explanations of an old tower and a new tower didn’t make sense with regard to why there wouldn’t be hot water. Going forward there was plenty of hot water in the mornings but lukewarm or none at night. The front desk stated that it would be reported to the engineers to check on the problem and offered to change my room. I declined the room change because I was fully unpacked and had a 12 hour day ahead of me. Upon further inspection I noticed that this room was not being properly cleaned. Surfaces were dusty. Stains on counters. The thermostat was filthy. There was a disgusting stain on the comforter. I folded it over and pinned it w/ a safety pin and slept on the other side of the bed. Is it the norm to drape plastic bags over the trash cans for the guest to put in the cans? That’s the way all the cans in the room and bathroom were when I arrived. A previous guest left a phone charger. The bathroom shower needs repair. On 2/28 I left for another long day and took down the do not disturb sign because I thought it would be nice to come back to a clean room on my birthday. I arrived back at 10:30 PM and no housekeeping had been completed. My husband called with a request for room compensation and when someone finally answered the phone on his third try he was advised he would receive a call back. No message was received and no monetary compensation was or has been offered to me for the numerous inconveniences. At the end of my stay I witnessed another couple asking for a room change from that same corridor of rooms. Interestingly, I was informed by my Uber driver that he has dropped off individuals with vouchers to stay at this hotel. Could this be the reason the rooms on that corridor are not being properly maintained? I will not recommend this location to anyone

Very disappointed, particularly for a Hilton. Air conditioner didn't work, never made up room, when asked for new towels, was told they were out of many items, etc. Bathroom in sad shape. Toilet seat not attached, paint peeling, bottom of bath door disintegrated likely due to lack of paint and humidity. Party lasted until approx. 10:30 where many guests celebrating in lobby and outside. Very noisy.