Arabella Residence

Arabella Residence Reviews

Arabella Residence

201 Gamal Abdel Nasser, New Cairo 1, New Cairo City, Cairo Governorate, 11835, EgyptView Hotel Details
Arabella Residence
Arabella ResidenceArabella ResidenceArabella Residence
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1 night

Arabella Residence Guest Reviews

3.9/5
Good
59 review
Verified reviews
Location3.9
Amenities3.9
Service3.9
Cleanliness3.9
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All reviews(59)
Positive reviews(37)
Reviews with photos/video(2)
Negative reviews(9)
Guest User
Deluxe King Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Great place for a family. Very kind and supportive front staff who let us check in early.
Guest User
Family Suite
Stayed in Feb 2023
2 review
1.0/5
Posted on Mar 20, 2023
#negative #I was disappointed with the Toiletries, Bed Comfort Level, Natural Light in the Room, Room Layout, Location, Hotel Smell; Rubbish hotel !
Anonymous User
Family Suite
Stayed in Dec 2024
Family
2 review
0.5/5
Posted on Jan 28, 2025
After arriving at the store, another 73 dollars will be charged! ! Tell me what the repair cost is! Everyone needs to pay. When in doubt, the bearded man at the front desk said if you don’t agree, you can leave! Mandatory charges! The only rip off I encountered in Egypt was this store and the man at the front desk! When I went in, the bathroom was wet and there was hair on the quilt! Very disgusting
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Guest User
Deluxe King Room
Stayed in May 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Jun 15, 2024
Comfortable and quiet
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winhope
Deluxe Twin Room
Stayed in May 2023
Business travelers
16 review
3.0/5
Posted on Sep 9, 2023
The quality of the hotel does not match the corresponding price at all!
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Guest User
Deluxe King Room
Stayed in Oct 2022
Solo travelers
1 review
1.0/5
Posted on Nov 29, 2022
The efficiency is very, very low, and after being recommended by Ctrip, many requests made are unreasonable, and Ctrip can't refund the refund!
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Guest User
Stayed in Jan 2025
Other
5.0/5
Outstanding
Posted on Feb 9, 2025
Nice experience very clean and great location Thank you again for all the staff and mangment in this amazing place. This is my third visit and every visit I notice a lot of improvement and enhancement in their service. Would definitely recommend for a business trip in new cairo or for a people looking for a central location near to the sightseeings 20 min and in a luxury area
eleonorafs2024
Stayed in Oct 2024
Business travelers
2.0/5
Posted on Nov 11, 2024
Positive: Polite and available staff. Negative: Poor value for money. The room was very dusty when I arrived and had to request twice for it to be cleaned. The room was not cleaned regularly and when cleaned, upon request, towels were removed but not replaced. There was no hot water when I arrived and I had to wait 1h to shower after a 20h travel. The bathroom and shower were very small and the door didn't not fully open. The staff tried to make me submit this review in their presence to ensure it was positive.
Response from Property: Dear valued guest, Thank you for taking the time to provide your feedback. While we are pleased to hear that you found our staff polite and available, we sincerely regret that your experience fell short of expectations. We deeply apologize for the inconvenience caused by the cleanliness and maintenance issues in your room. This does not reflect our usual standards, and we will ensure that our housekeeping and maintenance teams address these concerns promptly to prevent future occurrences. Regarding your remarks about hot water and the bathroom, we are truly sorry for the discomfort caused after such a long journey. We understand the importance of a seamless and comfortable stay, and we will review our facilities and procedures to improve guest satisfaction. We also want to clarify that feedback, whether positive or negative, is valuable to us for improving our services. Guests are always welcome to share their honest opinions without pressure, and we regret if any interaction made you feel otherwise. Your experience matters to us, and we would appreciate the opportunity to make it right. Please feel free to reach out directly if there’s anything further we can do for you. Sincerely, Mohamed Ibraheem General Manger
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Nov 1, 2024
The hotel was quiet and located in a convenient location. The staffs are very kind with rich hospitalities in particular receptionist. I will be staying here if there is another opportunity. I think the hotel cleans up twice a day and this seems too much.
Guest User
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Aug 5, 2024
I have stayed twice at Arabella Residence in New Cairo and third time, have arranged family to stay. All times I've had very good experiences. The ambiance, service, and facilities were all outstanding. The rooms are cleaned daily. There are two options for the breakfast--International or Egyptian. The hotel is conveniently located near Arabella Plaza Mall. Third time, I arranged my family to stay at the Arabella Residence and their services--including promptly answering my questions as such as online payment was every helpful.
Saa L
Stayed in Apr 2024
Travel with friends
1.0/5
Posted on May 24, 2024
Bad experience with us. Won’t come here again in the future. The hot workers who was noooooooooooooooooooooo nice to us, made us to feel soooooooooo bad and no satisfied. For us, here is one only woest hotel for my friends. The points we didn’t like everyone’s service aditude! Won’t come to here againnnnnnnnn!!!
Response from Property: Dear Valued Guest , Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and regret that it did not meet your expectations. At Arabella Residence, we strive to provide excellent service to all our guests, and it is disappointing to learn that we fell short in this instance. Your comments about the service attitude of our staff are particularly concerning, and we will address this issue with our team to ensure such situations do not happen in the future. We value all feedback as it helps us improve, and we hope you might consider giving us another chance to provide you with a better experience. Please feel free to contact us directly if you would like to discuss your concerns further. Warm regards, Mohamed Ibraheem General Manger Arabella Residence
Rami D
Stayed in Apr 2024
Business travelers
1.0/5
Posted on May 11, 2024
The electricity cut off for 2-3 hours minimum a day they don't refund and they took extra charge for a service that they don't give details for However it's too expensive and not a place you can relax in their rooms they charged me 70$ for nothing I knew about they call it service
Guest User
Stayed in Oct 2023
Other
5.0/5
Outstanding
Posted on Nov 17, 2023
I enjoyed my stay at Arabella Residence. The staff is friendly, the rooms are clean and comfortable. The hotel is close to amenities making it easy to get around and also visit close by places. I highly recommend
Guest User
Stayed in Apr 2023
Other
5.0/5
Outstanding
Posted on May 4, 2023
the room is very big and friendly service，breakfast comes lots of food. the staff are exallant .Mr Osama is a great man I want to thank him for every thing. They help me at every thing the hotel is very clean and very tidy.for sure I will come back again
Guest User
Stayed in Aug 2023
Solo travelers
5.0/5
Outstanding
Posted on Sep 11, 2023
My stay at Arabella residence exceeded expectation, from the moment I arrived the staff was incredibly friendly and helpful!! The room was great, it was very clean and the furniture was all great. They also had a big tv which was great for me. The bathrooms were great and extremely clean, I was serviced at all hours and was provided with all the things I needed at any time. The staff was incredibly helpful and my room was cleaned everyday. The location is also great!! It is close to everything you need in the area. I would definitely recommend Arabella residence for anyone coming to cairo and is in need of a nice and cozy serviced apartment.