Wrap on Southbank Reviews

Great little apartment for a solo traveller. Stayed for 4 nights but room didn’t get get cleaned once even with make up room sign on the door. Adequate gym facility. Great location as it’s walkable to the city and south Melbourne

Overall good location and efficient check-in and check-out process. Nearby food eateries and supermarket

Great location behind Southbank promenade. Lovely rooms

The room was clean and bright, but on the first day, housekeeping came in to change the sheets without knowing someone was in the room. I didn't mind, but it would be better if they were informed next time. By the way, the staff were very patient and had warm smiles.

excellent！

At 9:30 pm on February 20, Australian time, I returned to the hotel to wash up. The faucet of the wash basin suddenly fell off, and a large amount of water and dirt gushed out, rushing straight to the ceiling. Instantly, the water around the wash basin was flooded. I was frightened and quickly turned off the water valve and ran away. My feet slipped and fell, and I lost consciousness instantly. After getting up, I found a two-centimeter wound above and below the right eye socket, blood all over my face, the inside of my mouth was damaged, and the lens of my glasses was worn out and the tripod was bent. Since the phone in the room could not contact the front desk, I quickly asked my colleagues to contact them. After the front desk came to check, they promised various compensations for medical expenses and glasses. Later, they booked a rental and let me go to the hospital for treatment alone. At about three o'clock in the morning, I returned after completing a five-hour suture treatment operation alone, and the front desk refused to pay the rental fee. No one asked about it on the morning of the 21st. Later, I repeatedly negotiated with the employees on duty with pain and discomfort. It was not until 7 o'clock in the evening of the 21st that I received an email saying that only one night's room fee and late check-out would be refunded to resolve the complaint, and no other fees would be paid. I rejected this plan. The hotel's attitude is extremely arrogant! We strongly request Ctrip to help hold the hotel accountable and ban it!!!

The serviced apartment is quite good, and the front desk staff has a good attitude. The hygiene level is good. The location is a little far from the city, 15 minutes walk

Thanks to Ctrip for the help. The hotel is sincere, but the hygiene and catering services may be management problems or staff quality problems, and there are indeed many unsatisfactory ones. After Ctrip's help and feedback, the hygiene staff immediately came to improve. It is not possible to be perfect when going out, and you must be good at communicating with local staff. Chinese people are the most hardworking and down-to-earth in the world. Don't be too demanding of waiters from other countries.

The room was upgraded to City View and I was very satisfied

Free upgrade to **** The space is very large and clean This is really good The front desk is also very nice It is very close to the city and can be reached by foot There are many food nearby

The room is a little small, but everything else is good. It would be better if slippers and toiletries could be provided.

The room facilities are similar to the hotel promotional photos, which feels OK! The front desk service needs to be improved. Except for a Chinese front desk service, the other times I communicated with the front desk, the attitude was relatively indifferent. In addition, after paying the room fee, they deducted another $100 from me, saying it was a deposit, which must be returned within 40 days after check-out! Speechless😑

The room is well-equipped and the environment is acceptable

Not far from the city center, about twenty minutes walk. The hotel includes breakfast, which is very rich. The restaurant also has a fireplace, which gives it a cozy feel. It's just that the front desk of the hotel was very difficult to find. I walked back and forth to several places at first. Foreigners are relatively indifferent. They will say no when they go to the next door, and they will point randomly when giving directions. The hotel itself has a good environment, with two bedrooms and two bathrooms, and an integrated washing machine and dryer. There is also a kitchen. Cleaning should be done once a week. Don't ask for towels and don't change them.