"Very convenient and beautiful environment"

"Cannot recommend Palafitte enough! Added cots to a lakeside room for our 2 kids. The room was very pretty and plenty big even for the four of us, and of course the view was amazing. We swam off of the balcony and back and forth to the summer bar in the beautiful clear green water. The staff were delightful - especially August."

"Good location, good service"

"Very close to the Genève station. Could find easily even in the night. It was the first time in Geneve to catch an early flight so the location was best."

"Good, Nice"

"Good hotel. Location and view is beautiful. Also can leave the luggage"

"The hotel is very clean, and the staff are friendly and always ready to help or provide information. The rooms are very nice and have everything you need. Mine even had a small kitchenette (which can be handy 😉). It's close to the lake, the castle, the pedestrian streets, the train station, and bus lines. Perfect for visiting Neuchâtel!"

"This was the worst experience I've ever had. The staff were needlessly rude, and we had to wait over 15 minutes for our order. Despite the high prices, basic courtesy like a simple "hello" or "thank you" was completely missing. A perfect example of how *not* to treat customers."

"The location is excellent, and the unit itself was nice. Unfortunately, our experience getting into the property was one of the most frustrating travel experiences I've had. We booked through a third-party travel site and were not aware that check-in effectively ends at 7:00 PM. After arriving in Neuchâtel, we spent considerable time trying to locate the property. When we finally found it, we discovered it was closed. Since access is managed through the art gallery, there was no reception staff available, and the phone numbers posted on the door did not work. After a long international flight and while dealing with jet lag, we were left standing outside without access to our accommodations and ultimately had to book and pay for another hotel for the night. Later, after spending additional time searching online, I was able to find another contact number and received a response. My biggest concern is that this critical check-in restriction was not clearly communicated during the booking process through the third-party site. Had I known that arriving after 7:00 PM could result in being unable to access the property, I would have either made arrangements in advance or booked elsewhere. What was most disappointing was that despite explaining the situation and providing evidence that the booking confirmation did not clearly communicate these restrictions, the property was unwilling to refund the first night that we were unable to use. Future travelers should also be aware that access is controlled through a single key. The key is required not only to access your room but also to enter the building itself. This is especially important on Sundays and Mondays when the downstairs gallery is closed. If one person leaves with the key, the other guest can be locked out of both the building and the room. For two travelers with different schedules, this can be very inconvenient. The apartment may be a good option for travelers arriving during business hours and planning to stay together at all times, but anyone arriving in the evening should confirm access arrangements well in advance. I learned that lesson the hard and expensive way."