"Beautiful location, very courteous, friendly staff. The hotel has been renovated, but in some places the cleaning is not good enough. The rooms are modern and functional, only the lighting has been skimped on. Unfortunately, room service cannot count the towels; despite asking several times, we only had 3 towels for 4 people. Housekeeping also left the door open once. Toilet paper was only refilled when asked. Glasses were not cleared away. Sleeping in front of the garbage press also has its appeal, depending on the direction of the wind. Furthermore, we were not always able to log into the WiFi, a problem that other guests also had. At reception we were referred to the hotel manager (see below). The wellness area is nice, but you get the impression that the craftsmen had stopped at 80%. The entrance door to the swimming pool is broken, the hydrojet in the sauna area is broken, the shower gel holders are broken. However, the staff in the restaurant can definitely be mentioned positively. Despite the large crowds and a lot of frustration (because it was fully booked), the staff were always friendly and accommodating. Breakfast and dinner were always delicious and plentiful. We traveled with a dog and he was also welcome everywhere. The actual restaurant is dog-free (which is perfectly fine, not everyone wants a dog at the next table). So we sat in the bar area. Unfortunately with a large travel group of 12 people (6 adults and 6 children, each with a Switch or iPad at room volume). The hotel manager looks after his VIP guests at this table, but couldn't even say good evening to the others at the next table. After two very exhausting evenings, the restaurant manager was able to move us to another table at a distance - thank you again for this and also for the courteous service at our table. After paying on departure, we were wished a safe journey, no questions asked about our satisfaction - a shame. If the restaurant team hadn't been so convincing and attentive, it would have been a very unsatisfactory stay."