Vert Lagoon Netanya by Afi Hotels

Location: Users consistently praised the hotel's location, noting that it is surrounded by mountains and rivers, creating a picturesque environment.

This is a lovely modern hotel with beautiful rooms overlooking the sea. It has a nice outdoor infinity pool and a smaller 'foot bath' quieter pool a level down, but we found the areas around each pool a bit average. Staff are hit and miss - get the right person and they'll remember you and be friendly and helpful, otherwise they're a bit corporate and vacant. They charged us for a breakfast we never received on our last day, but otherwise the stay was lovely and the views from the room amazing. There's no easy beach access yet - the elevator is still being built - and unless you're a good walker (it's 45 minutes walk to the centre of Netanya) you'll need a car.

We booked a room at the Vert Lagoon, Netanya from 24 August until 28 August 2025. We were staying here as we had a weeding to go to about 20 minutes from Netanya. Before we arrived we decided to upgrade to a Club room. This was after hearing from someone who had booked a standard room previously and was very disappointed with their room. We also requested and paid for early check in. We arrived at the hotel at 1pm. The queue in reception to book in was the longest I have ever seen in a hotel. We noticed there were only 2 people at the check in trying to book in about 40 people. We also saw that these two were very casually dressed, which we though looked very unprofessional. After standing in the queue for more than 20 minutes without moving we were getting worried as we needed to be at the wedding by 4pm. There was no separate desk for early check in. I told my partner to stay in the queue while I went to another area in reception that had only 3 people waiting. After approximately 10 minutes I spoke to the man behind the desk and he actually checked us in. Whilst we were in the original queue we noticed the large rug in reception was extremely dirty and the whole of the reception area very untidy. We were not shown to our room or offered a porter to take up our luggage, which we had to do ourselves. We are both in our late 70s and thought we did not need to be doing this. Especially as our room was costing us £430.00 per night. The queue for the lifts was almost as bad as the reception area. After about 10 minutes our lift arrived and we went to our room on the 11th floor. The main hallway carpet was filthy. When we got into our room we noticed that the wardrobe doors were chipped and looked in extremely bad condition. The rug on the bedroom floor was also stained. There were no slippers in the bathroom. No drinks in the fridge and the Nespresso machine was not working. As we were in a rush to get to the wedding we just thought we would tell them at the desk of our complains the following morning. Day 2. We went down for breakfast at 09.45. Once again we had to queue for 10 minutes before a very grubby looking man showed us to a table for 2. There was a table next to our where there had been a child in a high chair. On the floor there was so much food that there was a danger of someone slipping and injuring themselves. After a few minutes I asked one of the table clearers to clean the floor. She replied with, Its not my job. Eventually after about another 20 minutes someone came and cleared the mess. The dining room was packed with people. it was very difficult to help yourself to the buffet as people were pushing to get to the food, not at all relaxing. After breakfast we went to the desk to tell them of our grievances. Again the queue was ridiculous , so we decided to go to what we were told was a beautiful pool area. When we got there it was like a 2 star hotel pool area. There were no seats available and those people that were seated wer