Vert Lagoon Netanya by Afi Hotels

We booked a room at the Vert Lagoon, Netanya from 24 August until 28 August 2025. We were staying here as we had a weeding to go to about 20 minutes from Netanya. Before we arrived we decided to upgrade to a Club room. This was after hearing from someone who had booked a standard room previously and was very disappointed with their room. We also requested and paid for early check in. We arrived at the hotel at 1pm. The queue in reception to book in was the longest I have ever seen in a hotel. We noticed there were only 2 people at the check in trying to book in about 40 people. We also saw that these two were very casually dressed, which we though looked very unprofessional. After standing in the queue for more than 20 minutes without moving we were getting worried as we needed to be at the wedding by 4pm. There was no separate desk for early check in. I told my partner to stay in the queue while I went to another area in reception that had only 3 people waiting. After approximately 10 minutes I spoke to the man behind the desk and he actually checked us in. Whilst we were in the original queue we noticed the large rug in reception was extremely dirty and the whole of the reception area very untidy. We were not shown to our room or offered a porter to take up our luggage, which we had to do ourselves. We are both in our late 70s and thought we did not need to be doing this. Especially as our room was costing us £430.00 per night. The queue for the lifts was almost as bad as the reception area. After about 10 minutes our lift arrived and we went to our room on the 11th floor. The main hallway carpet was filthy. When we got into our room we noticed that the wardrobe doors were chipped and looked in extremely bad condition. The rug on the bedroom floor was also stained. There were no slippers in the bathroom. No drinks in the fridge and the Nespresso machine was not working. As we were in a rush to get to the wedding we just thought we would tell them at the desk of our complains the following morning. Day 2. We went down for breakfast at 09.45. Once again we had to queue for 10 minutes before a very grubby looking man showed us to a table for 2. There was a table next to our where there had been a child in a high chair. On the floor there was so much food that there was a danger of someone slipping and injuring themselves. After a few minutes I asked one of the table clearers to clean the floor. She replied with, Its not my job. Eventually after about another 20 minutes someone came and cleared the mess. The dining room was packed with people. it was very difficult to help yourself to the buffet as people were pushing to get to the food, not at all relaxing. After breakfast we went to the desk to tell them of our grievances. Again the queue was ridiculous , so we decided to go to what we were told was a beautiful pool area. When we got there it was like a 2 star hotel pool area. There were no seats available and those people that were seated wer

Just back from this nightmare of a hotel. Check in was many hours too late and check out was going the same way had I not really objected. A hotel that is well build and has an amazing view but otherwise a creepy hotel. Too many people for the number of staff or simply no know-how? The food is creepy: nothing expensive to be seen on offer. Will not go into detail but take my word for it: they are saving on the food on offer.. The worst feature is check in and check out. The pool: overcrowded and towels were not there. Unpleasant! I shall never set foot in this hotel again, for sure and you should think about it twice. If you can avoid it, do.

Great location but very poor customer service Not accepting Amex benefits Hotel stuff are not friendly Didn’t clean my room until I ask for it The food is ok Very poor customer service

Lovely hotel. Beautiful room with balcony and stunning view. Nice bathroom, but over the bath shower very difficult to climb in and out for seniors. Magnificent pool, but absolutely NO shade over the pool, and not enough shade next to the pool. Delicious food, with good variety for breakfast and dinner. A little far from the city centre.