Hoshino Resorts RISONARE Nasu

Perfect trip, very satisfied

慣れていないスタッフだったのかもしれませんが、到着して名前を告げたが宿泊者名簿ですぐ探してもらえず少し調べたりしていたので、こちらは予約をとれてないのかと不安になった。

Stayed in May 2022. The food was fresh and had a lot of vegetables, but the seasoning was different from what you would normally eat. The facilities, scenery, and service were all very good!

This hotel, located about 40 minutes by shuttle bus from Nasu-Shiobara Station, was formerly Niki Club. While retaining its luxury feel, the rooms have been remodeled to be child-friendly, and Hoshino Resorts has renovated it into a hotel perfect for families. Each building has its own cottage-like room, with a reasonable distance between each room. The restaurant is buffet-style, but it is great because it is not too child-friendly and retains a sense of luxury. There are many activities available, so it is a very good hotel for children. However, there are few activities in winter, limited to bonfires, pizza experiences, and vegetable harvesting, so please consider the temperature. In the evening, whiskey and plum wine are self-service at the bar. The grounds are large, making it a great place for a walk. This is a hotel to choose for fun with children, rather than expecting Niki Club.

The staff who checked us in was the worst. They spoke very politely, but their explanations were very difficult to understand. Also, when we left the building and were shown around the facility, they silently snatched the map my sister had several times and explained things to me while showing me the map, which surprised me. It's not a hotelier thing, but it's unthinkable as a person. This time, we booked three rooms: my parents, my family, and my sister's family. First, they showed my parents' room, and then we were told to "cross that bridge," so we started walking ahead, and behind me, I heard a voice explaining to my sister's family, "Now, I'll show you where the lounge is." What, my parents and we can't use the lounge? I thought, so I turned back and asked, "No, everyone can use the lounge!"... If that's the case, shouldn't they explain it to everyone, including my parents? In the end, only my parents were there when they were explaining where the lounge was, but they repeatedly said, "This is for use by people up to 12 years old!" I think that's why they do it, because both my family and my sister's family have small children, but I felt very uncomfortable when they repeatedly emphasized something that should have been clear once. The other staff were very nice and we thoroughly enjoyed the meals and activities, but the first woman's nonsensical service bothered us, and the trip left us all feeling unsatisfied.

The building structure is unavoidable, but there are many difficulties in the lowest line of software and hardware. I also like the musty smell in the room. The explanation of the correspondence after arrival is kind and polite, but the welcome drink has to go to the outside detached room. There is no guide to the room, so I wander around with my luggage. It is impossible for elderly people because there are many stairs and steps because they walk outside to do anything. Of course, after bathing, I went outside and returned to my room, so it was cold, but there was nothing like Tanzen.