Sonder by Marriott Bonvoy the Stat Apartments Midtown

We arrived here in October 2025 for 7 nights, firstly no reception, key pad to enter, no pin no has been e mailed, Trivago did not e mail Sonder our e mail address after 4 1/2 hours we had to give up and go to another hotel at a further cost, no help from Sonder couldn’t care less, Trivago equally useless we are now home and fighting for a refund which does not look promising definitely stay clear of this hotel

The apartment was extremely nice and so comfortable! It had a great view of the streets. And the bed was so comfortable!

The property had one bedroom, ample loving space, bathroom and full kitchen. Very clean and comfortable. Temperature control was easy to understand. The dining recommendation “Midtown Cafe” was delicious and reasonably priced.

Private little apartment but can hear the other units through the thin floors and walls. The furniture was nice but the nested table was not clean and the bathroom needs new paint and silicon. The bed was not very comfortable. Overall a very average stay.

Good stay overall, bed was surprisingly comfortable for it not being my own. Met our needs.

Feedback Hide a bed was broken. We were 2 adults sharing the accommodation, not a couple. The head was lower than the foot as the frame was broken. I sent you a message to tell you and was given the response that it would be fixed that day. Later in the week I met up with a girl ( putting out salt) and told her again about the problem, bent frame, springs missing and the stick out piece of metal that would have ruined your couch. She assured me it would be looked after that day. Frame was recent. Hideabed more uncomfortable. Kitchen was great! Suggestion is to add a juice jug. We had NO facecloths and only one hand towel. 2 people, 6 days… would you stay there again? Lights were off by the exit to the complex. Very dark, made stairs unsafe, especially for smokers who headed outside at night for a smoke. I did mention it, again to the Sonder employee. The lights still did not work at night. We were there for 6 nights. I believe it is reasonable to expect two packets of coffee a day, unless there is a reduced price for numerous days. My last suggestion is to post how to work the heating system. We are educated people, but it took us two days to figure it out, albeit temperature changed significantly while we were there.