Holiday Inn Naples Reviews

I had a very disturbing experience at this hotel. While I was still staying there and the "Do Not Disturb" sign was on the door, a hotel employee opened my door without my permission and walked in a stranger. I was in the room at the time and the lady just said "wrong way" and left. No knocks, no confirmation, no apology. I immediately went to the front desk to report the situation, and I was even more disappointed that their initial response was evasive and defensive, and it was more like clarifying that "it's not my department's problem" than taking responsibility for the privacy and safety of the guests. At the time, I felt not understood, but questioned. However, I will also point out that after I emphasized the seriousness of the incident, the attitude of another employee improved significantly. She expressed understanding and made a sincere apology, and the hotel provided a meal as compensation. Although I appreciate the gesture, when I asked for simple services at the bar (such as helping cut the pizza), the attitude of the bar staff seemed indifferent and reluctant, and even pointed out that "the meal is free", which gave people a sense of charity - which was really uncomfortable in the context of the time. To be fair, I am sure the hotel has tried to improve it in the future and gave some compensation and apology. But this does not erase the seriousness of the whole incident - such privacy and security loopholes should not happen in a four-star hotel. A sincere apology and compensation can soothe emotions, but it cannot make up for the initial lack of responsibility and respect. I will not choose to stay in this hotel again, and I hope that the management can take more effective measures to prevent similar incidents from happening to other guests again.