Zusin Garden Hotel

Zusin Garden Hotel Reviews

Zusin Garden Hotel

No. 36-1, Rongguang Ln, Ren'ai Township, Nantou, Taiwan, ChinaSee Hotel Details
Zusin Garden Hotel
Zusin Garden HotelZusin Garden HotelZusin Garden Hotel
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Guest Reviews

8.4/10
Very Good
90 review
Verified reviews
Location8.4
Amenities8.2
Service8.8
Cleanliness8.3
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Great location(10)
Negative reviews(6)
Victor
Double Room with Mountain View
Stayed in Apr 2025
Solo traveler
4 review
8.0/10
Very Good
Posted on Jun 2, 2025
Just one night on motorcycle trip. Great views, ok breakfast. The teapot was not cleaned, still had tea leaves. The room was not clean, but bed was clean. Great views, good enough.
Response from Property: 親愛的旅客 您好: 我是清境茲心園渡假山莊Dorothy,首先本人代表全體同仁,感謝並開心您的蒞臨。 非常感謝您對茲心園的愛戴,針對您對於本館給予的好評價,我們會持續保持下去。 針對整潔部分造成不適向您致歉,會再加強清潔及檢查作業。感謝您百忙中撥空填寫此意見,給予我們如此寶貴的建言,您的意見是我們更進步的依據,茲心園期待您再次蒞臨,並期待能再一次的為您服務。 清境茲心園 客務部 Dorothy
simply_maya
Quadruple Room with Attic
Stayed in Nov 2024
Family
8 review
8.5/10
Very Good
Posted on Jan 6, 2025
This place is beautiful! Our room offers a lovely garden view, and the restaurant provides a stunning view of the mountain lake. There is an open common balcony with chairs and tables, along with a hot and cold water dispenser for guests to enjoy. While there is no air conditioning in the room, Nantou County's cooler mountain climate makes it comfortable. The bed is equipped with an electric warmer to ensure our comfort. The owner and staff were very helpful in assisting us with our luggage to our room. There is also a Filipino staff member who made our stay even more enjoyable. They offer unlimited hot coffee and hot chocolate, which is a wonderful perk. The owner is incredibly friendly and accommodating; he even drove us to our next hotel. Thank you, Sir.🥰 Keep in mind that the hotel is situated uphill. If you don't have a car or any form of transportation, it's manageable to walk the 15 minutes downhill to the bus station, although it can be challenging with luggage. The return journey uphill can be tiring, making it less suitable for seniors. However, young people who enjoy hiking and don’t mind walking will likely appreciate the location. Buses are available to Cingjing Farm, the Swiss Garden, and other nearby tourist spots, but access is limited without your own car. If you do have one, you will truly enjoy this beautiful place! ❤️
6/13
Response from Property: Dear Guest, This is Dorothy from Zu Sin Garden B&B. Thanks for your review! We are glad to hear that you enjoyed stay at our hotel and we hope to see you again soon! Zu Sin Garden B&B Receptionist Dorothy
beng kuan
Double Room with Mountain View
Stayed in May 2025
Family
1 review
5.0/10
Posted on Jun 10, 2025
Location is far & the place is kind of old
Response from Property: 親愛的旅客 您好:我是清境茲心園渡假山莊Dorothy,首先本人代表全體同仁,感謝並開心您的蒞臨。非常感謝您對茲心園的愛戴,針對您對於本館給予的好評價,我們會持續保持下去。針對設備及交通造成困擾向您致歉,目前園區正再進行改善工程,並期待您下一次蒞臨清境時,能夠選擇本旅店做為您的住宿旅店,也能讓您感受到我們的進步。最後當然再一次感謝您百忙中撥空填寫此意見,給予我們如此寶貴的建言,您的意見是我們更進步的依據,茲心園期待您再次蒞臨,並期待能再一次的為您服務。清境茲心園客務部Dorothy
Jackor
Double Room with Mountain View
Stayed in Jan 2025
Couple
10 review
7.0/10
Posted on Feb 16, 2025
Be aware of bedbugs. Got bitten several times through the night
Response from Property: Dear guest,This is Dorothy from Zu Sin Garden B&B. On behalf of the entire team, I would like to express our sincere gratitude and happiness for your visit.We apologize for any inconvenience caused by the presence of insects. As the area is located in the mountains, there are more mosquitoes and insects. We will pay closer attention to cleanliness and disinfection.Lastly, thank you again for taking the time to fill out the feedback form. Your suggestions are valuable to us and serve as the basis for our improvement. We look forward to welcoming you back and hope to have the opportunity to serve you once again.Zu Sin Garden B&B Receptionist Dorothy
Guest User
Double Room with Mountain View
Stayed in Feb 2024
Family
4 review
8.0/10
Very Good
Posted on Mar 12, 2024
This 民宿was very deep in and west facing so not ideal if you are planning to watch the sunrise. The room itself, one of the rooms floor was not levelled and had motion sickness stepping into and living in there. There were also millipede in 2 of 4 rooms booked but i think it is only naturally since CingJing is in the nature! Not too bothered. The hotel staff though,both the reception and the kitchen staff on breakfast shift, are so polite. And we are greeted by their house pet dog and cat. Though do expect that the kitchen staff can't speak/understand fluent Mandarin but basic mandarin and English is fine. Do bring your own water as the room does not have a kettle.
Jack Maa
Double Room with Mountain View
Stayed in Nov 2023
Couple
3 review
7.5/10
Posted on Jan 3, 2024
"For Non-Drivers: Navigating Transportation Can Be Tricky, but Exceptional Service and Spectacular Views Await" If you don't have access to a car, be prepared for a few transportation challenges. Walking to and from the bus stop to Cing Jing Farm can be a bit challenging, as there are no dedicated pedestrian pathways, and you'll be sharing the road with trucks and lorries. The nearest 711 convenience store is a considerable distance away, and I wouldn't recommend walking there due to safety concerns. On the plus side, the hotel's customer service is exceptional, particularly their prompt responses on LINE. They were incredibly helpful in answering my questions about navigating the sometimes confusing public transport system. One of the standout features is the breathtaking view from the balcony. On clear days, you can enjoy unforgettable sunsets, making it a fantastic spot to relax. While some guests have mentioned concerns about sound insulation, I personally didn't find it to be a major issue. However, it's worth noting that noise from neighboring rooms, especially if there are children, maybe more noticeable due to the wooden floors.
Response from Property: Dear Jack Maa,Thank you so much for your insightful review of your recent stay at our hotel. We understand that the lack of dedicated pedestrian pathways and the distance to the convenience store can be inconvenient. We are actively exploring options to improve accessibility for all our guests, including exploring shuttle services and partnerships with local delivery services.We are thrilled to hear you found our customer service to be exceptional! We are also delighted that you were blown away by the breathtaking views from your balcony. It truly is a magical spot to enjoy the scenery and sunsets. Your feedback about the sound insulation is valuable, and we will review it with our team to see how we can further improve noise reduction, especially for rooms with wooden floors.Thank you again for your comments. We value your feedback and are committed to continuously improving the experience for all our guests. We hope you will consider staying with us again in the future, and we'll do our best to ensure your next visit is even more enjoyable.Sincerely,Zu Sin GardenReceptionistIRENE
Hoong Yin
Triple Room with Mountain View
Stayed in Oct 2023
Family
7 review
10/10
Outstanding
Posted on Nov 20, 2023
Nice place and good view from outside the room. Go in November so the weather is cold really like the weather. Own driving so go any place all convenient.
Response from Property: Dear guest, We are thankful that you chose the TZU-HSIN GARDEN. for this journey.It has been our honor to serve you and wish that you are completely satisfied with our services.​Once again, thank you so much for your review, we truly hope to have a chance to welcome you back to TZU-HSIN GARDEN in the near future. looking forward to see you again. Have a nice day! Sincerely Yours, Receptionist IRENE
yeung yvonne
Triple Room with Mountain View
Stayed in Aug 2023
Traveling with friends
4 review
7.5/10
Posted on Sep 12, 2023
Since the bad weather at night, nothing can see in galaxies sky. But we’re recommended the nice restaurants nearby the place, taste good and excellent service.
Stan lim
Double Room with Mountain View
Stayed in Apr 2023
Solo traveler
14 review
7.5/10
Posted on May 10, 2023
Public transport is not really accessible, require to walk a long distance, around 10-30mins depending on the bus stop. Stay was great. You get a nice view living above the cloud.
Shou Jun Teh
Triple Room with Mountain View
Stayed in Sep 2023
Family
6 review
10/10
Outstanding
Posted on Oct 29, 2023
Book during weekday. My dad and mum was no feeling well and we requested earlier check-in . Our room was not ready yet, they switch us to four people room. Appreciate it, tqtq
Response from Property: Dear guest,We are thankful that you chose the TZU-HSIN GARDEN. for this journey.It has been our honor to serve you and wish that you are completely satisfied with our services.​Once again, thank you so much for your review, we truly hope to have a chance to welcome you back to TZU-HSIN GARDEN in the near future. looking forward to see you again.Have a nice day!Sincerely Yours,ReceptionistIRENE
Guest User
Quadruple Room with Attic
Stayed in May 2023
Traveling with friends
1 review
7.5/10
Posted on Jun 27, 2023
I won’t suggest for people who decided to go watch the sunrise to stay here, the hot water would be cut after midnight.
Guest User
Double Room with Mountain View
Stayed in Apr 2025
Solo traveler
2 review
6.0/10
Posted on May 23, 2025
The villa is located on a hillside, with beautiful environment, basic facilities and inconvenient transportation.
Original TextTranslated by Google
Response from Property: 親愛的旅客 您好: 我是清境茲心園渡假山莊Dorothy,首先本人代表全體同仁,感謝並開心您的蒞臨。 非常感謝您對茲心園的愛戴,針對您對於本館給予的好評價,我們會持續保持下去。 針對設備及交通造成困擾向您致歉,目前園區正再進行改善工程,並期待您下一次蒞臨清境時,能夠選擇本旅店做為您的住宿旅店,也能讓您感受到我們的進步。 最後當然再一次感謝您百忙中撥空填寫此意見,給予我們如此寶貴的建言,您的意見是我們更進步的依據,茲心園期待您再次蒞臨,並期待能再一次的為您服務。 清境茲心園 客務部 Dorothy
Guest User
Triple Room with Mountain View
Stayed in Feb 2025
Family
9 review
10/10
Outstanding
Posted on Mar 11, 2025
The staff is very friendly, the room is large and clean, the food is delicious, and the location is very good. You can see the mountains and the stars at night. It is not far from Cingjing Farm and Wuling. I will come again next time~
Original TextTranslated by Google
Response from Property: 親愛的旅客 您好: 我是清境茲心園渡假山莊Dorothy,首先本人代表全體同仁,感謝並開心您的蒞臨。 非常感謝您對茲心園的愛戴,針對您對於本館給予的好評價,我們會持續保持下去,並期待您下一次蒞臨清境時,能夠選擇本旅店做為您的住宿旅店,也能讓您感受到我們的進步,並期盼您能將此次的住宿體驗分享給大家。 最後當然再一次感謝您百忙中撥空填寫此意見,給予我們如此寶貴的建言,您的意見是我們更進步的依據,茲心園期待您再次蒞臨,並期待能再一次的為您服務。 清境茲心園 客務部 Dorothy
Guest User
Double Room with Mountain View
Stayed in Feb 2025
Family
1 review
8.0/10
Very Good
Posted on Mar 8, 2025
This place is close to Cingjing Farm. It's the last one at the end. I was upgraded to a 4-person room (originally booked a 2-person room) when I arrived. The counter service was very friendly. The room was quite big. There was a popping sound all night, which sometimes appeared and sometimes disappeared. No wonder there were earplugs available at the counter. This was the only minor drawback. It was very quiet at night and I could hear the croaking of frogs. The scenery was beautiful during the day. It's worth coming again.
Original TextTranslated by Google
Response from Property: 親愛的旅客 您好: 我是清境茲心園渡假山莊Dorothy,首先本人代表全體同仁,感謝並開心您的蒞臨。 非常感謝您對茲心園的愛戴,針對您對於本館給予的好評價,我們會持續保持下去。 針對隔音造成困擾向您致歉,目前園區正再進行改善工程,並期待您下一次蒞臨清境時,能夠選擇本旅店做為您的住宿旅店,也能讓您感受到我們的進步。 最後當然再一次感謝您百忙中撥空填寫此意見,給予我們如此寶貴的建言,您的意見是我們更進步的依據,茲心園期待您再次蒞臨,並期待能再一次的為您服務。 清境茲心園 客務部 Dorothy
Anonymous User
Triple Room with Mountain View
Stayed in Dec 2024
Family
9 review
7.0/10
Posted on Jan 5, 2025
I booked a room with mountain view, but when I opened the door, I could only see a forest. There was also a forest next to the window, and I couldn't see the mountain. I checked in at 6pm and the road to the room was dark.
Original TextTranslated by Google
Response from Property: Dear traveller: I am Dorothy from Cingjing Zixinyuan Resort. First of all, on behalf of all my colleagues, I would like to thank you and be happy for your visit. Thank you for your feedback to our hotel. Your room is in a side room. You need to go to the corridor outside to have a wider mountain view. Unfortunately, the view is not as good as your expectation. As we are a Starry Sky Friendly store, we apologize for the inconvenience caused by lowering the lighting. Your opinions will be reported to the supervisor and included in future park improvement projects. Finally, of course, thank you once again for taking the time out of your busy schedule to fill in this opinion and give us such valuable suggestions. Your opinion is the basis for our further progress. We sincerely look forward to your visit again and look forward to serving you again. Cingjing Zixinyuan Customer Service Department Dorothy